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filipe
Level 1

I'm getting this message "We couldn’t export <company name> when I try to export my data. The app indicates that it's trying to "Box" the data and then I get this error.

 
1 Comment 1
GlinetteC
Moderator

I'm getting this message "We couldn’t export <company name> when I try to export my data. The app indicates that it's trying to "Box" the data and then I get this error.

This has been escalated, filipe.

 

We're working together with our engineers to get more information on what's causing this unusual behavior in QBO to get this resolved for you. I would recommend reaching out to our Customer Care Support Team to add your account to the notification lists. This way, you'll receive an email if an update is available.

 

Here's how to contact them:

  1. Go to the Help menu in the upper-right hand corner.
  2. Click Contact Us
  3. Let them know that you need help with exporting data.
  4. Click Let's talk, then select Start a chat or Get a callback.

We appreciate your patience as we're working for a fix.

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