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Level 3

I'm very upset about not being able to install QB pro 2019. I keep getting a screen that wants my password.

Can someone please help me by pass the password screen that comes up wanting my password.  I have given it my password and it says it's not.  I've tried resetting and still nothing.  I NEED HELP ASAP OR I'M GOING TO THROW MY COMPUTER.  I'm so stressed out.

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Anonymous
Not applicable

Re: I'm very upset about not being able to install QB pro 2019. I keep getting a screen that wants my password.

Could you share the screenshot?

QuickBooks Team

Re: I'm very upset about not being able to install QB pro 2019. I keep getting a screen that want...

I know how important it is to install QuickBooks, Angel11-72.

 

It's possible the credentials you'll need to enter is your Windows user account's username and password. Let's try using it when installing QuickBooks Desktop.

 

If you encounter any error messages when installing the software, you can check out this article to troubleshoot the problem: Fix QuickBooks Desktop install errors.

 

If the same thing happens, I'd suggest contacting our Technical Support Team. They'll help you install QuickBooks on your computer.

 

Here's how to reach them:

 

  1. Go to this link:https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Desktop.
  3. Select Continue as a guest.
  4. Choose your QuickBooks Desktop version.
  5. Click QuickBooks Setup & Navigation.
  6. Choose Installing QuickBooks.
  7. Click Start a Message to contact us.

I've got an article on how to stay logged in to your company files:

Stay logged in to QuickBooks company file (sign in without entering your password).

 

Visit the Community if you need anything else in QuickBooks Desktop.

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