Thank you for posting in the Community. Let me share some information about the Support Team schedule and open investigation notification.
Our Support Team is available every Monday to Friday 6 AM – 6 PM Pacific Standard Time (PST) and on a Saturday at 6 AM – 3 PM PST. Rest assured, the agent will call you back to your agreed scheduled date and time.
Meanwhile, since you've already contacted our support, you must have been added to the list of affected users. Thus, as soon as we have an update, an email will be sent to you to assure you're up to date with the progress of the investigation.
Additionally, I recommend the following resource which has video tutorials to help a user learn the software: QuickBooks Tutorials.
As always, I'll be glad to provide further assistance if you need it. Have a great weekend, and take care.