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mark136
Level 1

I need to export my customer list from Quickbooks Online, but I keep getting an error with a statement to try again in a few minutes. It never works.

I've tried this using the Mac app, Chrome on a Mac and Internet Explorer on a PC. All with the same result.
Solved
Best answer March 22, 2020

Best Answers
Catherine_B
QuickBooks Team

I need to export my customer list from Quickbooks Online, but I keep getting an error with a statement to try again in a few minutes. It never works.

I appreciate that you've performed a few browser troubleshooting steps ahead, mark136. 

 

We're currently looking into the cause why we're unable to export customer lists. Our engineers are investigating and they're looking for a permanent fix to this issue. I suggest reaching out to us so we can add your account to the notification list. 

 

Here's how to contact us:

  1. Go to the Help icon and click Contact us
  2. Enter your concern something like Unable to export Customer Lists using the Export Data option. 
  3. Click Let's talk and choose to either Chat or Call us. 

In the meantime, we can export our customer list through the Reports page. I'll show you how:

  1. Go to the Reports menu.
  2. Enter in the search field, enter Customer Contact List
  3. We can click the Customize button at the upper-right to filter to the information we only need. 
  4. Click Run report.
  5. At the upper-right of the report, click the Export icon and choose either to Excel or PDF.

Updates and a fix will be sent via email. Thanks for your patience and keep safe!

View solution in original post

5 Comments
Catherine_B
QuickBooks Team

I need to export my customer list from Quickbooks Online, but I keep getting an error with a statement to try again in a few minutes. It never works.

I appreciate that you've performed a few browser troubleshooting steps ahead, mark136. 

 

We're currently looking into the cause why we're unable to export customer lists. Our engineers are investigating and they're looking for a permanent fix to this issue. I suggest reaching out to us so we can add your account to the notification list. 

 

Here's how to contact us:

  1. Go to the Help icon and click Contact us
  2. Enter your concern something like Unable to export Customer Lists using the Export Data option. 
  3. Click Let's talk and choose to either Chat or Call us. 

In the meantime, we can export our customer list through the Reports page. I'll show you how:

  1. Go to the Reports menu.
  2. Enter in the search field, enter Customer Contact List
  3. We can click the Customize button at the upper-right to filter to the information we only need. 
  4. Click Run report.
  5. At the upper-right of the report, click the Export icon and choose either to Excel or PDF.

Updates and a fix will be sent via email. Thanks for your patience and keep safe!

View solution in original post

ksmall24
Level 1

I need to export my customer list from Quickbooks Online, but I keep getting an error with a statement to try again in a few minutes. It never works.

This appears to be an issue that is still unresolved as of June 28, 2021. The file doesn't allow for export. The message simply states it cannot be downloaded, please try again later. It's attempting to download as zip file. Any updates on when this will become a priority fix?

Fiat Lux - ASIA
Level 15

I need to export my customer list from Quickbooks Online, but I keep getting an error with a statement to try again in a few minutes. It never works.

@ksmall24 

Utilize the trial version of an exporter tool as a workaround.

https://transactionpro.grsm.io/qbo

 

ZackE
QuickBooks Team

I need to export my customer list from Quickbooks Online, but I keep getting an error with a statement to try again in a few minutes. It never works.

Welcome to the Community, ksmall24. Thanks for joining this thread. I appreciate all of your detailed information.
 

I've reviewed our ongoing/solved investigations and can confirm there's currently no records of subscribers reporting that they're unable to export their customer list in the United States version of QuickBooks.
 

I tested this myself in the test drive account and was able to export my list as an XLS file.
 

I've included an image showing my experience:


Since your books are giving you a ZIP file instead of one prepared for Excel and not allowing it to be downloaded, I'd recommend checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store this type of data, but sometimes the buildup can cause issues with certain webpages. You can open a private window and check to see if you're able to download your customer list as an Excel file.
 

Here's how to access incognito mode in some of the most commonly used web browsers:

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Option P


If your list exports successfully while browsing privately, it's safe to say the problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies.
 

In the event it continues occurring while using incognito, you'll initially want to try switching to another browsing application.
 

Here's a list of supported browsers:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Safari 11 or newer


You can also check a browser's compatibility with your books by using our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an older version, be sure to update it to its latest release. Steps for doing so can be found on the particular company's website.
 

In the event you've found nothing that could be causing this with your browser, I'd recommend using a different device and/or internet connection to see if anything changes. If it continues happening on other devices and/or internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

They can be reached while you're signed in:

  1. Use the Help (?) icon.
  2. Choose Contact Us.
  3. Enter a description of your situation in the What can we help you with? field, then click Let's talk.
  4. Select Start messaging or Get a call.


Be sure to review their support hours so you'll know when agents are available.
 

If there's any additional questions, I'm just a post away. Have a wonderful day!

ksmall24
Level 1

I need to export my customer list from Quickbooks Online, but I keep getting an error with a statement to try again in a few minutes. It never works.

Thanks. I'm using QBO online successfully and have been able to import/export other QBO files into a new location without issue. It is a zip file and I keep coming up with the try again later. I'll see what I can do with the additional information.

 

Thanks.

 

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