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Thanks for visiting the Community, @jhill2. I'll guide you in the right direction to make sure that your concern will be addressed right away.
For this type of concern, you may contact Quicken Support to help import your account details from your Bank of America account.
For your reference, here are some articles you can read for more details about QBSE:
Feel free to visit again if you have questions about QuickBooks. We're always around to help. Be safe.