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I puchased a new version yesterday and I cannot download now.

I cannot download the 2019 version I purchased yesterday.

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QuickBooks Team

I puchased a new version yesterday and I cannot download now.

Greetings, Heavydutytowing.


Thanks for visiting the QuickBooks Community. I want to make sure you’re able to download and install QuickBooks so you can start working on your company file.


It looks like you’re using QuickBooks Desktop 2019. If so, let me help you download and install your newly purchased version.


May I know if you encountered any error message while downloading the software? Please provide details so we can help identify what’s causing the issue.


In the meantime, let me give you guides on how to download and install QuickBooks Desktop. Click on each link to view the articles.

If you need assistance in performing the steps in those articles, I’d suggest getting in touch with Customer Care Team. They have tools such as screen-sharing to help you with the process.


Here’s how you can contact phone support:

  1. Go to https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Desktop.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

If you need any assistance with QuickBooks, don’t hesitate to reach out to me. I’ll be around to help. Wishing you and your business continued success!

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Contact us