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wcprintco
Level 1

I updated to 2018 version and can't open. tells me to have administrator update the files, how do I do that?

updated to 2018, no files to open in window

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Best answer December 10, 2018

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Raywhite28
Level 7

I updated to 2018 version and can't open. tells me to have administrator update the files, how do I do that?

You must sign in to QuickBooks with the administrator's credentials. You'll need the user I'd & password of the administrator.

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15 Comments 15
Raywhite28
Level 7

I updated to 2018 version and can't open. tells me to have administrator update the files, how do I do that?

You must sign in to QuickBooks with the administrator's credentials. You'll need the user I'd & password of the administrator.

View solution in original post

winkle
Level 1

I updated to 2018 version and can't open. tells me to have administrator update the files, how do I do that?

I have the password but it doesnt work, it asks for id number and I don't know what that is. I am a single owner small business.

 

Charies_M
Moderator

I updated to 2018 version and can't open. tells me to have administrator update the files, how do I do that?

Hello there, winkle.

 

Thanks for checking in with us. I want to make sure this is taken care of.

 

When you login to your QuickBooks Desktop as the Master Administrator, it doesn't ask for an ID number. You only need to have a user name and a password.

 

However, if you mean logging into your Bank Feeds, you'll need to get in touch with you Financial Institution to ask for your ID number.

 

Please let me know how it goes or if I can be of additional assistance. I'm always here should you have any follow-up questions or concerns.

Colex1949
Level 1

I updated to 2018 version and can't open. tells me to have administrator update the files, how do I do that?

How do I do the administrator's password.

I need to start working

wasting too much time

Please help

 

 

GraceC
QuickBooks Team

I updated to 2018 version and can't open. tells me to have administrator update the files, how do I do that?

Hello there, @Colex1949.

 

QuickBooks requires you to change the password every 90 days. QuickBooks prompts you to change your password near the end of the 90 days as well as on the expiration date itself.

 

If you're referring to the password used on your QuickBooks Desktop company file. I'll be glad to help you reset your password successfully.

 

Here's how:

  1. Sign in as the admin user.
  2. Go to Company, select Set Up Users and Passwords. Then select Set Up Users.
  3. If prompted, enter the admin password again.
  4. In the User List, select the user that needs to change their password. Then select Edit User.
  5. Enter a new password.
  6. Select Next twice, then select Finish.

For more reference, you can read this article: Reset your password for QuickBooks Desktop.

 

Please don't hesitate to add  your comment below if you have any other questions. I'll be always here to help you. Have a great day ahead!

ianpo
Level 1

I updated to 2018 version and can't open. tells me to have administrator update the files, how do I do that?

we tried that and it does not work

 

Catherine_B
QuickBooks Team

I updated to 2018 version and can't open. tells me to have administrator update the files, how do I do that?

I have another workaround that we can do, ianpo. 

 

Let's use the Automated Password Reset Tool that can also help us reset the password.

 

Let me show you how: 

  1. Open this link and download the Automated password tool for QuickBooks Desktop
  2. Click QuickBooks for Widnows (All versions).
  3. Select the version. 
  4. Enter your Business information and click Next. Let's make sure the details entered are the same with what's in your company file. 
  5. Accept the Service agreement
  6. The Automated Password Reset tool will automatically download. 
  7. Run the downloaded tool and then enter the token number received through email. 
  8. Select your QuickBooks version from the QuickBooks Desktop Products drop-down.
  9. Click Browse for Company File and choose the correct company file you want to rest the password for. 
  10. Enter the Company File Admin User Name and your new Password. Reenter it to confirm. 
  11. Select Reset Password to complete. 

Once logged in you can now manage your company file. You can check this article that will help you troubleshoot the steps I provided when prompted with messages: Use the Automated Password Reset Tool for QuickBooks Desktop

 

I also suggest reaching out to us if you still can't reset and log in to your company file. Here's how: 

  1. Click this link: https://help.quickbooks.intuit.com/en_US/contact
  2. Select QuickBooks Desktop and Continue as a guest
  3. Select your version. 
  4. Click Account Management and scroll down to the page to get the phone number

Let me know if you need more help with your QuickBooks file. 

jpalisi
Level 1

I updated to 2018 version and can't open. tells me to have administrator update the files, how do I do that?

Hello,

The Administrator to our QuickBooks account has forgotten the password.  She also retired on Friday.  She left the Administrator's Credentials, but I cannot seem to get in.  She has tried multiple passwords and cannot access the account.  Also before she left, we purchased the QB Desktop Pro.  Our IT company has installed it.  We cannot get the files to upload to the new software.  Please help.  We need our accounts!!

DivinaMercy_N
QuickBooks Team

I updated to 2018 version and can't open. tells me to have administrator update the files, how do I do that?

Welcome to the QuickBooks Community, @jpalisi.

 

If you can't log in to your Company file even using the Administrator credentials, I suggest resetting the password on your end.

 

Here's how:

  1. Open the Company file.
  2. Select I forgot my password.
  3. Follow the on-screen instruction for resetting your password.

For more details, please refer to this article link: Reset your password for QuickBooks Desktop.

 

If you still encounter the same thing, you can use the Automated Password Reset Tool instead. 

 

Also, in QuickBooks Desktop the Administrator of the company have the option to reset a user password. Refer to the steps below:

  1. Sign in as the admin user.
  2. Go to Company, choose Set Up Users and Passwords. Then click Set Up Users.
  3. If prompted, enter the admin password again.
  4. In the User List, pick the user that needs to change their password. Then hit Edit User.
  5. Enter a new password.
  6. Tick Next twice, then click Finish.

 

If you have any questions or clarifications, let me know by leaving a comment. I'm here to help however I can. Stay safe and take care always.

Jewels20
Level 1

I updated to 2018 version and can't open. tells me to have administrator update the files, how do I do that?

the old admin is gone,.  trying to get the information to update and change.  IT IS IMPOSSIBLE

Jewels20
Level 1

I updated to 2018 version and can't open. tells me to have administrator update the files, how do I do that?

if i knew it , i dont know it

AlcaeusF
Moderator

I updated to 2018 version and can't open. tells me to have administrator update the files, how do I do that?

Hello @Jewels20,

 

Welcome aboard to the Community. Allow me to chime in and provide additional information about changing admin access in QuickBooks Desktop.

 

Since the previous admin is no longer around and there's a transition in your business, you need to update us with the changes to the contact information. If she's the primary contact of the account, you'll be required to submit a request to our account protection team.

 

For the step-by-step instructions, I recommend you visit this article (click the send a request to our team hyperlink): Change or update the Primary Contact on your QuickBooks Account.

 

If the details of the account are already updated, I suggest you proceed with contacting our QuickBooks Support Team. One of them will be able to take over and assist you with changing the admin access to the company files in QuickBooks.

 

Let me walk you through how:

 

  1. Go to the Help menu of the company file, then select QuickBooks Desktop Help.
  2. Hit the Contact us link. 
  3. Click Search for something else.
  4. Enter your concernthen tap Search.
  5. Click on Start a Message.

I've also attached an article you can use to learn more about changing passwords in QuickBooks: Reset your password for QuickBooks Desktop.

 

Please know that I'm just a post away if you have any other questions about using QuickBooks. Take care.

Fiat Lux - ASIA
Level 15

I updated to 2018 version and can't open. tells me to have administrator update the files, how do I do that?

@Jewels20 

Do you wish to update the Primary Contact for CAMPS or reset the Admin password for your company file?

1515NBBP
Level 1

I updated to 2018 version and can't open. tells me to have administrator update the files, how do I do that?

I want to see my password

Angelyn_T
QuickBooks Team

I updated to 2018 version and can't open. tells me to have administrator update the files, how do I do that?

Hi there, @1515NBBP.

 

Thank you for reaching out to us here on the Community page. I can share with you some insights about managing QuickBooks passwords.

 

Passwords are sensitive and mostly hidden from any login sites or page. In most cases, it'll be displayed as (******) unless you had taken note of the password in someplace else.

 

If you happen to forget your password, you can reset it following the instructions provided above. Or, through these links:

 

Please let me know how else I can help you with signing in to QuickBooks. I've got your back and am always happy to help. Thanks for coming and wishing you and your business all the best.

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