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We have a few customers who've experienced this, too. We've helped them by religiously going through the last few steps.
After choosing a file (logo) to upload, let's make sure to click on it on the Logos pop-up screen. Let me show you how:
Also, you can refer to this article for more information: How to add, Customize, and Troubleshoot Logo on Sales Forms.
If the same thing happens, I suggest performing some browser troubleshooting steps. Sometimes, browser hang-ups cause website challenges like this. Here's how you can verify that:
Use private browsing window to upload the logo.1. Press the corresponding keyboard shortcut depending on the browser you're using:
2. Sign in to your QuickBooks Online account.3. Follow the steps provided above again.
Don't hesitate to leave a comment below if you have additional questions. Have a great day!
Same thing is happening to me! I went thru both your steps and it still isn't working.