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I want to cancel my subscription, and the process errors out. There is no way to create a ticket and get in contact with support. How is this supposed to work?

 
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QuickBooks Team

I want to cancel my subscription, and the process errors out. There is no way to create a ticket and get in contact with support. How is this supposed to work?

Hello there, t34r,

 

Let's get rid of the error when canceling your QuickBooks Self-Employed (QBSE) account.

 

Before proceeding, I'd appreciate it if you can send a screenshot of the exact error you're getting on your end. This would help provide the necessary steps to resolve this issue.

 

In the meantime, it could be a browser-related issue. Clearing the browser's cache helps delete the most recent accessed data stored in this window. Thus, causing the error to show up. 

 

Also, check out the System requirements page to know what computer and browser you need to get the best out of your QuickBooks experience.

 

After clearing the browser's cache, you can cancel the subscription. The following steps will guide you through:

 

Cancel a free trial

 

Your subscription cancels automatically at the end of the trial period without any fees. If you need to cancel now, follow these steps:

  1. Open QuickBooks Self-Employed in a web browser.
  2. Go to Settings ⚙ and select Cancel Trial.

Cancel a paid subscription

  1. Open QuickBooks Self-Employed.
  2. Go to Settings  and select Billing Info.
  3. Select Cancel now, then enter your feedback when prompted.
  4. Select Cancel subscription. If you changed your mind, you can select Keep your subscription.

Cancel on iOS (iPhone or iPad)

  1. Sign in to QuickBooks.
  2. Tap the Profile icon, then Settings.
  3. Tap Subscription, then Cancel or manage your subscription here.

Cancel on Android

  1. Sign in to QuickBooks.
  2. Tap the Profile icon, then Subscription.
  3. Tap Cancel or manage your subscription here.

If you've purchased QBSE through the app store, use this link: Cancel your subscription in Google Play or iTunes & App store to close your account.

 

If you're still getting the same error, I highly suggest contacting our QuickBooks Self-Employed Support Team. They can pull up your account in a secure environment and cancel the account for you. 

 

Just a heads up, we have limited staffing and have reduced support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. We will resume normal hours as soon as possible.

 

Let me know how this goes by leaving a comment below. I always have your back.

 

Thank you and stay safe!

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