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wrcbusiness501a
Level 1

I want to make sure I don't miss our renewal date. Purchased from Tech Soup and installed January 2019?Keep getting error code 81623 when I try to get info.

 
1 Comment 1
MaryLandT
Moderator

I want to make sure I don't miss our renewal date. Purchased from Tech Soup and installed January 2019?Keep getting error code 81623 when I try to get info.

Thank you for contacting us, wrcbusiness501a.

 

The Error code: -81623 you're getting when updating the credit card info is already reported. And, our Product Team is currently investigating this behavior.

 

I recommend contacting our QuickBooks Online Technical Team so they can add your account to the investigation (INV-39594). This way, you'll be able to receive an update regarding the issue via email.

 

Here’s how to get in touch with them:

  1. Log in to your QuickBooks Online account.
  2. Click Help (?) at the top right.
  3. Select Contact Us to connect with a live support agent.
  4. Enter a brief discussion of your concern, then click Let's talk.
  5. Choose a way to connect with our representatives

Thank you for your patience as we work through this.

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