It looks like you're referring to canceling a direct deposit paycheck, Lynngriffith.
Let me explain how the timeline works and how we can stop it.
Once it's offloaded for processing, we're unable to stop the Direct Deposit. The offload time happens at 5:00 pm PT, 2 banking days before the check date. You can still stop or void the paycheck after the offloading time. Although, we're unable to stop it from posting to your employee's bank account.
First, let's check the payroll status. This will help us know if we can still stop the paycheck. Here's how:
Go to My Payroll Service, then select Account/Billing Information.
In the Direct Deposit section, click View Payroll Activity.
Enter your DD pin, then look for the payroll with the check that needs to be stopped.
If it's still pending or not yet offloaded, you can void or stop the check. It must be done before 5:00 pm PT, 2 banking days before paycheck. Here's how:
Click Employees, then go to Edit/Void Paychecks.
In the Edit/Void Paychecks window, change the dates, then select the paycheck to be voided.
Enter Yes to confirm, then select Void.
Close the Edit/Void Paychecks window.
Click Employees, then go to Send Payroll Data.
You're unable to see any paychecks to be sent. The last step is done to let our program connect with our server and let it know that there's a voided paycheck.
You can check your bank register to verify if the paycheck is successfully voided. The memo field will show "Voided paycheck Payroll Service Funds Recovered".