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gmmorrell
Level 1

Install QB Pro 2018 on Windows 10 Version 2004

Install QB Pro 2018 on Windows 10 Version 2004

 

Something screwy was going on with my QB Desktop 2018. Won't take latest web patch. So I uninstalled it and tried to reinstall. Now I get errors. I've already run the Desktop Install diagnostic repair tool. 

 

Error Installing:  Quickbooks.msi returned 1603: Fatal error during installation

 

I don't believe internet explorer is on my computer anymore. Is that a requirement?  Just Edge browser. There is no way to reinstall it on this version of windows (it is not listed in the "turn windows features on/off" screen).   

7 Comments
Tori B
QuickBooks Team

Install QB Pro 2018 on Windows 10 Version 2004

Hey there, @gmmorrell

 

Thanks for running our install diagnostic repair tool. Awesome job choosing to run that tool as that is what we typically run before we try further troubleshooting. 

 

Error 1603 usually occurs when there's a problem installing Microsoft .NET Framework or a damaged Windows Installer. Since you stated that you've ran our install diagnostic repair tool, there's a list of things that get passed (green check) and things that have not (red X). Could you provide a screenshot of that list, this way we can know what direction we need to go in order to resolve this issue. Check out the screenshot below as an example.

 

 

 

 

Once I can take a look at your screenshot, I will know more details about this error. Some of the steps we will check into will be:

 

  • Update Windows
  • Manually fix the Windows components
  • Use Selective Startup to install QuickBooks

To get familiarized with the steps, check out:

 

 

I'll be sure to keep an eye out for your response. Let me know if you have further questions or concerns. As always, feel free to reach out to the Community any time. Take care and enjoy the week! 

gmmorrell
Level 1

Install QB Pro 2018 on Windows 10 Version 2004

The program I am running is call "QuickBooksDesktopInstallDiagnosticTool.exe" and it looks like the attached.  I don't see lights.

gmmorrell
Level 1

Install QB Pro 2018 on Windows 10 Version 2004

The program I am running is "QuickBooksDesktopInstallDiagnosticTool.exe" and it does not have lights. It looks like that attached (blue window with text)

gmmorrell
Level 1

Install QB Pro 2018 on Windows 10 Version 2004

The program I am using I downloaded from your site. It is called

"QuickBooksDesktopInstallDiagnosticTool"

 

It shows a blue screen. Not lights. Pic attached

 

 

rabit777
Level 1

Install QB Pro 2018 on Windows 10 Version 2004

Hey Guys my 2019 pro Desk top after windows updates to version 2004 is no longer working

i can open the program but then crashes and anytime releases  a new code starting 19855 etec

Hope you can help

Thanks

AlcaeusF
Moderator

Install QB Pro 2018 on Windows 10 Version 2004

Hi @rabit777,

 

Welcome to the Community. Let me share some information about QuickBooks Desktop 2019.

 

Each version of Desktop has different supported operating systems and database servers. To avoid unexpected results like crashing, I recommend checking out the system requirements.

 

Please visit this page to determine what your computer needs to run the best QuickBooks Desktop experience: System requirements for QuickBooks Desktop 2019 and Enterprise Solutions 19.0.

 

Additionally, I recommend visiting the following article to resolve issues that cause QuickBooks Desktop to stop working: Solutions for when QuickBooks has stopped working.

 

Fill me in if you have additional questions about the issue when running QuickBooks. I'm always here to help. Take care always.

rabit777
Level 1

Install QB Pro 2018 on Windows 10 Version 2004

thanks. I will try that

i really appreciate you help..

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