Install QB Pro 2018 on Windows 10 Version 2004

Hey there, @gmmorrell. 

Thanks for running our install diagnostic repair tool. Awesome job choosing to run that tool as that is what we typically run before we try further troubleshooting. 

Error 1603 usually occurs when there's a problem installing Microsoft .NET Framework or a damaged Windows Installer. Since you stated that you've ran our install diagnostic repair tool, there's a list of things that get passed (green check) and things that have not (red X). Could you provide a screenshot of that list, this way we can know what direction we need to go in order to resolve this issue. Check out the screenshot below as an example.

Once I can take a look at your screenshot, I will know more details about this error. Some of the steps we will check into will be:

• Update Windows
• Manually fix the Windows components
• Use Selective Startup to install QuickBooks

To get familiarized with the steps, check out:

• Fix QuickBooks Desktop install errors
• Manually fix Microsoft .NET Framework errors

I'll be sure to keep an eye out for your response. Let me know if you have further questions or concerns. As always, feel free to reach out to the Community any time. Take care and enjoy the week! 

The program I am running is call "QuickBooksDesktopInstallDiagnosticTool.exe" and it looks like the attached.  I don't see lights.

The program I am running is "QuickBooksDesktopInstallDiagnosticTool.exe" and it does not have lights. It looks like that attached (blue window with text)

The program I am using I downloaded from your site. It is called

"QuickBooksDesktopInstallDiagnosticTool"

It shows a blue screen. Not lights. Pic attached

Hey Guys my 2019 pro Desk top after windows updates to version 2004 is no longer working

i can open the program but then crashes and anytime releases  a new code starting 19855 etec

Hope you can help

Thanks

Hi @rabit777,

Welcome to the Community. Let me share some information about QuickBooks Desktop 2019.

Each version of Desktop has different supported operating systems and database servers. To avoid unexpected results like crashing, I recommend checking out the system requirements.

Please visit this page to determine what your computer needs to run the best QuickBooks Desktop experience: System requirements for QuickBooks Desktop 2019 and Enterprise Solutions 19.0.

Additionally, I recommend visiting the following article to resolve issues that cause QuickBooks Desktop to stop working: Solutions for when QuickBooks has stopped working.

Fill me in if you have additional questions about the issue when running QuickBooks. I'm always here to help. Take care always.

thanks. I will try that

i really appreciate you help..

I'll provide more information to make sure that you're able to install the software

Aside from the steps that are already shared in this thread, I have more options to share that can resolve installation issues.

First, download and install the QuickBooks Tool Hub. Here's how:

1. Close QuickBooks and download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've installed Tool Hub before, you can find out which version you have. Select the Home tab.  The version will be on the bottom.
2. Open the file you downloaded (QuickBooksToolHub.exe).
3. Follow the on-screen steps to install and agree to the terms and conditions.
4. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

Second, use the tool to resolve installation issues. Here's how:

1. Open the QuickBooks Tool Hub.
2. In the tool hub, select Installation Issues.
3. Select QuickBooks Install Diagnostic Tool. Let the tool run. It can take up to 20 minutes.
4. When the tool finishes, restart your computer.

Aside from that, you can also update your Windows OS. This helps prevent and often fix install errors. Here's how:

1. Check out Windows Update: FAQ on how to update your version of Windows from Microsoft,
2. Once the update finishes, restart your computer.

Once done, install QuickBooks once again to check if you're able to do it.

Additional references when activating new QuickBooks are also shared here:

• Register QuickBooks Desktop Using Intuit Account 
• Fix activation, License, and Product Numbers Errors 

Please don't hesitate to reply to me or visit us again if you still need more help with this.

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@Josj0903 wrote:

888 704 1357

you again 8p