PLEASE READ MY ENTIRE POST BEFORE REPLYING
I have a customer that purchased a new HP PC with Windows 10 Pro. The user data was moved and the Applications were reinstalled including QBPro 2018. They also have payroll service. QB Pro loaded and ran without any problems. There was a need for a Payroll update the. the update kept reporting errors, 15270, Missing file. I spent many hours on the phone with QB Tier 1 with no luck fixing the problem.
The next day I decided to uninstall QB and reinstall QB. I had the QB installer and proceeded to re-installing QB. It it would start the installer, run through all of the steps and then indicated that the install was complete, Open QB. It created the shortcut on the desktop. A generic Windows Installer box would appear, installing something, not indication what. It would run through a few things, saying 11seconds to go, etc.. Eventually it would get to point showing that something was installing, not what. If you moved the mouse pointer over the installer, it would turn to a rotating blue ring. this would run forever with out completing. By the way, clicking on the QB shortcut did not work.
I spent many hours on the phone with Tier 1 & 2 support. No luck. I am thinking having the customer upgrade to QB 2020. I am concerned that the problem is not with QB but something that Windows needs to run QB. Windows 10 is up-to-date.
Is there a Tier 3 support for QB?
Any suggestions would be greatly appreciated.
you have to buy QB to get a license, not really a solution at all
reinstalling QB is the problem, if you do not do a "clean install" it often does not reinstall correctly
What do you mean?? This is not clear. I have a license, I did a clean install. To fix the Payroll issue, QB was deleted and a clean install was attempted, many times. The QB Hub Tool was also used to try to solve the issue.
We'll get your QuickBooks 2020 installed, BSC01880.
Let's start with making sure that the computer's system meets these QuickBooks requirements: System requirements for QuickBooks 2020 and Enterprise Solutions 20.0
Then, we'll follow these troubleshooting steps to fix installing issues.
Step 1: Download the QuickBooks Tool Hub file. It fixes issue installation issues.
Step 2: Use the QuickBooks Install Diagnostic Tool
Step 3: Update Windows. Updates prevent and often fix install errors.
Step 4: Manually fix Windows components. If the QuickBooks Install Tool and the update didn’t fix the error, you can repair specific Windows components yourself.
However, you should only do these troubleshooting steps you’re an IT professional, confident Windows user, or working with the experts from Microsoft support.
Solution 5: Use Selective Startup to install QuickBooks Desktop. To get around third-party apps that may block the install, like antivirus and antispyware programs, install QuickBooks while in Selective Startup (Safe Mode).
If you’re still having issues, we recommend reaching out to an IT professional. These errors indicate there may be a general issue with Windows.
We are here to help if you have other questions.