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Level 1

Installing QB Pro Desktop 2018 on Windows 10 Pro

PLEASE READ MY ENTIRE POST BEFORE REPLYING

 

I have a customer that purchased a new HP PC with Windows 10 Pro.  The user data was moved and  the Applications were reinstalled including QBPro 2018.  They also have payroll service.  QB Pro loaded and ran without any problems.  There was a need for a Payroll update the.  the update kept reporting errors, 15270, Missing file.  I spent many hours on the phone with QB Tier 1 with no luck fixing the problem.

 

The next day I decided to uninstall QB and reinstall QB.  I had the QB installer and proceeded to re-installing QB.  It it would start the installer, run through all of the steps and then indicated that the install was complete, Open QB.  It created the shortcut on the desktop.  A generic Windows Installer box would appear, installing something, not indication what.  It would run through a few things, saying 11seconds to go, etc..  Eventually it would get to point showing that something was installing, not what.  If you moved the mouse pointer over the installer, it would turn to a rotating blue ring.  this would run forever with out completing.  By the way, clicking on the QB shortcut did not work.

 

I spent many hours on the phone with Tier 1 & 2 support.  No luck.  I am thinking having the customer upgrade to QB 2020.  I am concerned that the problem is not with QB but something that Windows needs to run QB.  Windows 10 is up-to-date.

 

Is there a Tier 3 support for QB?

 

Any suggestions would be greatly appreciated.

 

Len Levin

BSC

Wakefield, MA

9 Comments
Highlighted
Level 13

Installing QB Pro Desktop 2018 on Windows 10 Pro

To isolate the issue, install the trial license of Pro 2020 on your new machine. Does the problem still persist?

Highlighted
Level 1

Installing QB Pro Desktop 2018 on Windows 10 Pro

Where can I get a trial license/demo for 2020

Highlighted
Level 15

Installing QB Pro Desktop 2018 on Windows 10 Pro

@BSC01880 

you have to buy QB to get a license, not really a solution at all

reinstalling QB is the problem, if you do not do a "clean install" it often does not reinstall correctly

https://quickbooks.intuit.com/learn-support/en-us/install-or-update-products/clean-install-quickbook...

Highlighted
Level 1

Installing QB Pro Desktop 2018 on Windows 10 Pro

What do you mean??  This is not clear.  I have a license, I did a clean install.  To fix the Payroll issue, QB was deleted and a clean install was attempted, many times.  The QB Hub Tool was also used to try to solve the issue.

Highlighted
Level 13

Installing QB Pro Desktop 2018 on Windows 10 Pro

Highlighted
Level 1

Installing QB Pro Desktop 2018 on Windows 10 Pro

thanks for the link.  I am not able to try installing 2020 until Monday  I will report back.

Highlighted
Level 1

Installing QB Pro Desktop 2018 on Windows 10 Pro

Same issue.  My guesss is there something deep in the bowls of windows that it is bumping into.  I tried a test user with the same results.  Any other suggestions

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Level 1

Installing QB Pro Desktop 2018 on Windows 10 Pro

2020 resulted in the same results.  I tried it with another user.  My guess is there is something deep in the bowls of Windows.  Any other suggestions

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Moderator

Installing QB Pro Desktop 2018 on Windows 10 Pro

We'll get your QuickBooks 2020 installed, BSC01880. 

 

Let's start with making sure that the computer's system meets these QuickBooks requirements: System requirements for QuickBooks 2020 and Enterprise Solutions 20.0

 

Then, we'll follow these troubleshooting steps to fix installing issues.

 

Step 1: Download the QuickBooks Tool Hub file. It fixes issue installation issues. 

  1. Close QuickBooks.
  2. Download the QuickBooks Tool Hub file. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop).
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

Step 2: Use the QuickBooks Install Diagnostic Tool

  1. Open the QuickBooks Tool Hub.
  2. In the tools hub, select Installation Issues.
  3. Select QuickBooks Install Diagnostic Tool. Let the tool run. It can take up to 20 minutes.
  4. When the tool finishes, restart your computer.

Step 3: Update Windows. Updates prevent and often fix install errors.

  1. Review the “how to manually update” sections of this Microsoft article and update your version of Windows.
  2. Once the update finishes, restart your computer.
  3. If you were able to open QuickBooks before you saw the error, Open QuickBooks and your company file.
  4. If you weren't able to finish installing QuickBooks, install QuickBooks Desktop again.

Step 4: Manually fix Windows components. If the QuickBooks Install Tool and the update didn’t fix the error, you can repair specific Windows components yourself.

However, you should only do these troubleshooting steps you’re an IT professional, confident Windows user, or working with the experts from Microsoft support.

Solution 5: Use Selective Startup to install QuickBooks Desktop. To get around third-party apps that may block the install, like antivirus and antispyware programs, install QuickBooks while in Selective Startup (Safe Mode).

If you’re still having issues, we recommend reaching out to an IT professional. These errors indicate there may be a general issue with Windows.

 

We are here to help if you have other questions. 

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