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Experienced Member

IOS 13 : Error "Please choose a template before saving." iPhone error

I just upgraded my iPhone 8 to IOS 13. When running the QuickBooks App on my iphone if i go to Expenses and try and create a new Expense, when i click 'SAVE' i get this error.

I uninstalled and reinstalled the Quickbooks App with no change.  The IOS Quickbooks App appears to not work yet with IOS 13.

 

 

QB13-Error.PNG

13 Comments
Moderator

Re: IOS 13 : Error "Please choose a template before saving." iPhone error

Hi there, mjbcomp.

 

There's currently an on-going investigation with this issue. Our engineers are working on getting it fixed. 

 

For now, we recommend using a web browser when accessing QuickBooks Online.

 

We've got you some Community articles handy. You may review them if you have some time. 

 

If you have any questions, please let us now. We are here to help. 

Experienced Member

Re: IOS 13 : Error "Please choose a template before saving." iPhone error

I'm having the same problem and I 95% of my daily use is for entering expenses.   More attention needs to be placed on this error.   

Moderator

Re: IOS 13 : Error "Please choose a template before saving." iPhone error

Thanks for reaching out to the Community, ChuckC.

 

Our Engineering Team is working diligently to find a resolution. In the meantime, we’re asking for your patience and understanding while we’re continuing to fix on this. We’ll keep you posted on this thread as soon as an update is received.

 

We are actively searching for a permanent solution and we should see a fix soon.

 

As shared by my colleague GarlynGay above, you can create transactions using the mobile browser.

 

We continuously monitor the issue in the QuickBooks Online mobile app real-time. To help you get updated about the status, please visit this website: http://status.quickbooks.intuit.com/.

 

Thanks for your patience and please let me know if you have any questions. I'm here to help. Take care.

Experienced Member

Re: IOS 13 : Error "Please choose a template before saving." iPhone error

I see that there is an update for the IOS App Version 19.9.3.

 

It would be nice to know exactly what this fixed other than "Bug fixes and performance improvements."

 

I want to know if i can upgrade to IOS 13 and have my issue resolved.

 

What SPECIFICALLY does 19.9.3 FIX?

 

Thank you.

Moderator

Re: IOS 13 : Error "Please choose a template before saving." iPhone error

Our engineers are still finding the root cause of this issue, mjbcomp.

 

Rest assured, once we heard a permanent fix from them, either my colleague or I will post to this thread. 

 

In the meantime, you can follow the workaround shared by my colleagues above.

 

I'd also suggest to reaching out to our Phone Support so your name will be added to the list of those affected users. Here's how:

 

  1. Log in to your account using a browser.
  2. From the ? Help icon, click Contact us.
  3. Enter Please choose a template before saving as your keyword, and then Let's talk.
  4. Choose either Message an Agent or Talk  to a specialist.
  5. Enter the necessary details to successfully contact  them.

 

I appreciate your patience while we're working to resolve this issue.

Experienced Member

Re: IOS 13 : Error "Please choose a template before saving." iPhone error

There has been 2 iOS updates from QuickBooks in the past 5 days. Have either update resolved my issue?

QuickBooks Team

Re: IOS 13 : Error "Please choose a template before saving." iPhone error

Thank you for getting back to us, @mjbcomp.

 

As of the moment, this on-going issue is still open and we're unable to give a specific timeframe as to when this will be resolved.

 

Know that our engineers are diligently working to fix this as soon as possible. Also, once you've been added to the list of affected users, you'll receive all available updates about this through your email.

 

In the meantime, you can consider following the workarounds discussed in this thread. You can pull up and access your account via a mobile browser and create your expense transaction from there.

 

Lastly, I've added this helpful article that'll help you handle your future tasks: QuickBooks Online Mobile App FAQs.

 

We appreciate your patience as we're working on this. Please let me know in the comment section down below if you have any other concerns.

Experienced Member

Re: IOS 13 : Error "Please choose a template before saving." iPhone error

I don’t know why this issue as marked as “SOLVED”. It is not solved and I visit here daily hoping to find a resolution. Asking me to use a browser to log in online is not an answer and unrealistic. For now I will simply not update to IOS 13. 

i find it incredibly ridiculous that something as simple and routine as adding an expense in QB online in the iOS App wouldn’t have been vetted in QA. it’s not like this is an obscure task. 

Moderator

Re: IOS 13 : Error "Please choose a template before saving." iPhone error

Hello mjbcomp,

 

For now, we're still unable to save them due to the issue. Our engineers are working with IOS support team to make sure this will work.

 

Even if your old iOS version is working, I'd still suggest following the workarounds in this thread.

 

We'll give you updates once we receive any from our engineers. I'd appreciate your patience as they get to the bottom of this.

Experienced Member

Re: IOS 13 : Error "Please choose a template before saving." iPhone error

Update please?

QuickBooks Team

Re: IOS 13 : Error "Please choose a template before saving." iPhone error

It's still being fix, mjbcomp.

 

For now, the best workaround that I can suggest is to use your mobile browser. From there, you can create and save an Expense transaction.

 

We'll keep this thread updated once this issue will be resolve. Thank you so much for your patience, mjbcomp.

Experienced Member

Re: IOS 13 : Error "Please choose a template before saving." iPhone error

Update please?  I really need this solved. 

Moderator

Re: IOS 13 : Error "Please choose a template before saving." iPhone error

The investigation status is still in progress, mjbcomp.

 

We're working with our engineers to gather more information on what's causing this issue. We want this fixed for you.

 

As of the moment, it would be best to use a mobile browser in accessing your account to create and save your expense transactions.

 

Your patience is much appreciated as we're looking for a permanent fix.

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