Is anyone else having issues with the new upgrade? After installing it, my QBO app has shut down. I can still get online through a browser, but the app is frozen.

Appreciate your time raising this to our attention, debbie13,

Let's get this sorted so you'd able to access your QuickBooks Online account.

I have checked this issue here in our system, and we have received reports from other users  getting the same challenges upon accessing QuickBooks Online account via the app.

We have already submitted a ticket about this issue in which our engineering team is currently working on a resolution.

For the meantime, what we can do is to access account via a web browser. However, you can stay updated by contacting support and asking our phone agents to add you to our notification list. We'll email you once more information becomes available.

Thanks for your patience as we continue working toward a resolution.

Keep me posted if you have further questions, I’m always here to help.

We are also having this issue.  Has there been a resolution?

Hello, @TTCMichelle.

Thanks for reaching out to us. I'm here to share some information about the issue with the QBO app.

Our Technical Team is still working for a permanent fix for this unexpected behavior. Please add your account to the list of affected users by giving our phone support a call. 

Here’s how:
1.    Go to: https://help.quickbooks.intuit.com/en_US/contact.
2.    Choose your QuickBooks Product.
3.    On the Contact Us page, click a topic.
4.    Click on the Get Phone Number button to get the contact information.

While they’re continuing to work on this, we can try some basic troubleshooting to isolate the problem. Sometimes clearing the app’s cache helps in fixing any sorts of errors in the system.

To do that, follow the steps below: 
1.    Click the Help menu at the top of the screen.
2.    Select the Rest App Data option on the drop-down selection.

Once done, try to log in to your QBO mobile app. If you’re still having the same issue, I’d suggest uninstalling and reinstalling the app to refresh the system.

I recommend the following article as it contains additional insight on the app and troubleshooting: QuickBooks App for Windows and Mac: General Support.

Should you be unable to load QuickBooks after following the steps, I suggest using a web browser in the meantime as a workaround.

That should do it. Please give the steps a try and let me know how it goes. Once you’ve given support a call, keep me posted. I’ll be on a lookout for your response. Have a good one!

I’m having this same issue as well.  Has this problem been resolved yet?

Hi there,

I tried uninstalling and reinstalling the app - still no luck.  

Hello there, @Jkaina808.

I appreciate your effort in trying reinstalling the app process to get this resolved. Currently, there has been an investigation regarding this unexpected behavior.

Our Technical team is working for the best resolution to get this fix and permanently.

Since your experiencing the same problem, I suggest contacting our Customer support team. They have tools that can review and determine the cause of this, also add you to the list as the affected user. You can refer to the steps shared by KhimG’s answer above.

If you need anything else, feel free to leave a comment below. I’ll be here anytime to help.