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a-m-maintenances
Level 1

Is anyone else having trouble upgrading their Intuit account online? I keep getting the error "Something's not quite right. An error occurred, please retry."

I want to upgrade from the Self-Employed version to an online account to keep up with payroll for the new year. I have tried upgrading on my computer and my mobile device but keep receiving the same error.
1 Comment 1
Rea_M
QuickBooks Team

Is anyone else having trouble upgrading their Intuit account online? I keep getting the error "Something's not quite right. An error occurred, please retry."

I'll work with you to resolve the error you've encountered when upgrading your Intuit account online, @a-m-maintenances. This way, you can switch from the QuickBooks Self-Employed (QBSE) version to an online account (QuickBooks Online (QBO)) to keep up with payroll and pay your employees on time.

 

This upgrading error can sometimes be caused by the browser's overtime collection of data from frequent page visits. To isolate this matter, you can perform some troubleshooting steps.

 

You can start by pulling up your QuickBooks Self-Employed (QBSE) account using a private browser (incognito). Here's how:

 

  • Press Ctrl Shift (Google Chrome)
  • Ctrl Shift (Firefox)
  • Control Option (Safari)

 

Once signed in, you'll first have to make sure you save your financial reports for future use. Then, go to the Gear icon and select Billing info to move your data to QBO. For the step-by-step guide, please refer to this article: Switch from QuickBooks Self-Employed to QuickBooks Online.

 

If you're able to do so, return to your default browser and clear its cache (the linked article also works for QBSE). This will refresh the system and remove older data that causes viewing and performances issue. However, if this matter continues, I'd recommend using other supported browsers.

 

Also, to further guide you in managing the growth of your business and help you with your QuickBooks navigation, I'd recommend checking out these articles:

 

 

Please don't hesitate to let me know if you have other concerns about moving your QBSE account to QBO. Drop a comment below, and I'll gladly help. Take care, and I wish you continued success, @a-m-maintenances.

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