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Level 1

Is everyone getting Bank of America 590 error? I’ve been unable to connect for over 2 weeks. Is QuickBooks desktop for Mac having this issue?

 
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QuickBooks Team

Is everyone getting Bank of America 590 error? I’ve been unable to connect for over 2 weeks. Is QuickBooks desktop for Mac having this issue?

Hi there, micahdonahue.

 

I have checked our record and haven't found a similar issue as yours. I suggest contacting QuickBooks Desktop Care Team, this way they can verify the issue and reach out to the engineers if needed. Here's how to contact them:

 

  1. In your Quickbooks company, go to the Help menu, then select Quickbooks Desktop Help.
  2. Click Contact Us, then enter your concern.
  3. Choose how you wanted to be assisted.
  4. Confirm your request.

 

Our Care Team is available weekdays 6 A.M. to 6 P.M. and Saturday 6 A.M. to 3 A.M.

 

As a workaround, you can consider importing your bank transactions via .csv file. For more information, check out: Import/export CSV files.

 

I'm just around the corner, so don't hesitate to let me know if there's anything else you need. Have a good one.

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Level 1

Is everyone getting Bank of America 590 error? I’ve been unable to connect for over 2 weeks. Is QuickBooks desktop for Mac having this issue?

Thank you. I have submitted the error many times w/ the promise of being notified when fixed, but no response. Which makes sense I guess since still not working.  

 

On 2 different chat sessions including Glance cobrowsing, CSRs said it was a QB issue that would be fixed that day. It’s been 3 weeks now. Is there a way to escalate this?

Highlighted
QuickBooks Team

Is everyone getting Bank of America 590 error? I’ve been unable to connect for over 2 weeks. Is QuickBooks desktop for Mac having this issue?

Hi there, @micahdonahue.

 

Thanks for coming back here in the Community. I want to make sure you're able to connect the Bank of America (BOA) account in Quickbooks. 

 

To ensure that I'm on the same page, are you using QuickBooks Online (QBO) Desktop App for Mac? If so, this has been reported as an ongoing issue with an investigation number INV-42974. Our Product Engineers are currently working to determine the issue and resolve it as well. 

 

With this, I suggest contacting our Customer Care Team again. So they can add your company to the list of the affected users. Rest assured, we’ll update you about the status of the issue via email.

 

However, if you're using QuickBooks Desktop for Mac, I recommend creating a new test company file. This way, you can identify if the issue originates from your bank or your bank's servers.

 

Here's how:

  1. Go to the File menu and choose New Company
  2. Type a name and hit Save
  3. Complete the required information in the Create New Company wizard and click Finish
  4. Add and set up online banking for BOA. 
  5. Choose Download transactions

If there's no error message prompts, then the problem is not with your bank. To better resolve the issue, let's merge the accounts. This solution will help you determine if the issue is related to your account set up. For the complete instructions and other related topics, please browse through this article: Fix Online Banking. Directly go to Solution 2. 

 

Once connected, you can now add and match the transactions to avoid duplicates in QBO. For the detailed steps, visit this article: Set up and use Online Banking (Mac). 

 

Let me know if you have follow up questions. I'm always here to help. 

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