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Is quickbooks online having a problem today? Routine matching of transactions are not posting, unusual error notices.

 
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Content Leader

Re: Is quickbooks online having a problem today? Routine matching of transactions are not posting...

Hello, sdmorren301.

 

Thanks for taking the time to visit the Community. I want to make sure your transactions are matching and posting correctly.

 

As an initial troubleshooting step, I recommend clearing the cache in your internet browser. Over time, the cache can become overwhelmed with older stored data, which can potentially cause viewing and performance errors in QuickBooks Online. Clearing the cache will force your account to be refreshed, and will solve most systematic issues like this one you're seeing. For example, if you're using Chrome, here's how you'd get this done:


1. Click the three vertical dots in the top right corner.

2. Select History, then History once more.

3. Choose Clear browsing data.

4. Only check Cached images and files.

5. Change the Time range to All time.

6. Click Clear data.

 

This article provides similar steps for different browsers: https://quickbooks.intuit.com/community/Getting-Started/How-do-I-clear-my-browser-cache-and-temporar....

 

Please let me know how things look after giving this a try. I'll be here to help in any way that I can.

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