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aderium
Level 1

Is the app Sync with PayPal still available in the app store ? It has more features than connect with PayPal

 
17 Comments 17
JenoP
QuickBooks Team

Is the app Sync with PayPal still available in the app store ? It has more features than connect with PayPal

Yes, the Sync with PayPal integration is still available in the App Store, aderium.

 

Just make sure that you're using a QBO US account to be able to activate it. Here's how:

 

  1. Go to the Apps menu and locate the Sync with PayPal app card.
  2. Click Settings in the Sync with PayPal app card.
  3. Select Run in the Manual Import section.
  4. Enter the desired date range, then click Run.

Check out these articles for more details:

 

Visit us again if you have other concerns. The QuickBooks Team and other members of the forum are always here to help you anytime of the day. 

bwayne
Level 2

Is the app Sync with PayPal still available in the app store ? It has more features than connect with PayPal

Where  can i find Sync with Paypal. I have tried searching Sync with Paypal.  I am ready drop Connect to Paypal. I though that CTP would make my life easier, but it just makes more work. I want my Sync with Paypal back.

 

CharleneMae_F
QuickBooks Team

Is the app Sync with PayPal still available in the app store ? It has more features than connect with PayPal

Hello there, @bwayne.

 

We've recently enhanced our security requirements to protect your data. We've also reached out to third-party app developers and asked them to align with our new updates. However, Sync with Paypal is one of the apps that aren't able to comply with the changes.

 

With this, you can either connect your PayPal account through the Apps section or Banking page. 

 

  1. Go to Banking and select the Banking tab.
  2. Click on Add account or Connect account.
  3. Type in PayPal in the search field and click on it. 
  4. Click on Let's do it and select Give permission.
  5. Enter the email address you use for PayPal and click on Next.
  6. Type in your password and click on Log In.
  7. Click on Return to Intuit.
  8. Follow the on-screen instructions to connect the account.

Once your transactions are in QuickBooks, you can now match and categorize them.

 

You're always welcome to post here if you have any other concerns. We're always here to help. 

treasurer105
Level 1

Is the app Sync with PayPal still available in the app store ? It has more features than connect with PayPal

Can you confirm that the Sync with Paypal app is no longer available? Is there a way to enable it?

The newer Connect with Paypal app doubled+ my work by now having to create a separate bank and categorizing transactions. Whereas the older Sync with Paypal app just created a SAles Receipt directly and all I had to do was assign the right Product/Service.

Maybelle_S
QuickBooks Team

Is the app Sync with PayPal still available in the app store ? It has more features than connect with PayPal

I want to ensure this is taken care of, @treasurer105.

 

I'd recommend getting in touch with the PayPal app store to check with it. This way, they can check your account and help resolve the issue.

 

You can visit this article for any bank questions: Banking.

 

I'd also encourage checking our Help articles page to learn some tips and tricks in managing your QBO account. From there, you can read great articles that can guide you through the steps by steps process.

 

Please know that you can always get back to us if you have other questions. I'm more than happy to help.

treasurer105
Level 1

Is the app Sync with PayPal still available in the app store ? It has more features than connect with PayPal

Thanks for the reply Maybelle_S, but the old [Sync with Paypal] app was published by Intuit on Quickbooks Online - and not by Paypal.

 

See these links: 

https://quickbooks.intuit.com/learn-support/en-us/manage-intuit-subscriptions/sync-with-paypal/00/18...

https://quickbooks.intuit.com/learn-support/en-us/bank-feeds/differences-between-connect-to-paypal-a...

Joesem M
QuickBooks Team

Is the app Sync with PayPal still available in the app store ? It has more features than connect with PayPal

I appreciate you for searching articles for Sync with Paypal in the Community space, @treasurer105.

 

Let me share some information about Sync with Paypal and its integration with QuickBooks Online.

 

We decommission the Sync with Paypal last April 17th, QuickBooks customers will only be able to use the new PayPal app, 'Accept Card Payments with PayPal. On that said date, customers will not be able to raise new PayPal-enabled invoices using the old app but will be able to get paid on outstanding invoices.

 

Also, with regards to your transactions, the information received by QuickBooks Online is all dependent on what PayPal shares with us. The mapping of transactions is based on the app’s settings.

 

To properly categorize these entries, I recommend you get in touch with PayPal’s customer service. One of their specialists can help configure the settings of the app and make sure transactions downloaded into QBO are classified to the correct account.

 

You can reach them by visiting this page and then go to the Contact section to see the phone number: Connect to PayPal.

 

Let me share the Connect to PayPal FAQ guide. It provides a breakdown of articles about the processes you can perform using the app. From there, you’ll see the complete list of features available in the product.

 

Always feel free to comment below if you have more clarifications. I'm looking forward to assisting you again.

Fiat Lux - ASIA
Level 15

Is the app Sync with PayPal still available in the app store ? It has more features than connect with PayPal

@treasurer105 

Consider using a 3rd party connector as a workaround.

treasurer105
Level 1

Is the app Sync with PayPal still available in the app store ? It has more features than connect with PayPal

Hi Joesem M

I think you're mistaken. I have been  using the [Sync with Paypal] app until Jan 2021. And mistakenly deactivated it thinking I could re-enable it. 

 

The [Sync with Paypal] app was published by Intuit, yet every customer service person in Intuit keeps referring me to Paypal.

 

Anyway the issue I mentioned was not about information on transactions but on how they were imported into QBO.

  • [Sync with Paypal] app - imported transactions as Sales Receipts directly
  • [Connect with Paypal] app - requires me to setup a banking account and then i have to thereafter classify the transaction as a Sales Receipt and then work on it (multiple extra steps)

 

At the end of the day, what you're saying is [Sync with Paypal] app and its simplicity is no longer available.

treasurer105
Level 1

Is the app Sync with PayPal still available in the app store ? It has more features than connect with PayPal

Thanks. I do use a third-party app since [Sync with Paypal] went away. I use the app from sush.io which is pretty decent in that it imports the transactions as Sales Receipts directly and I don't have to create or manage a new banking account. However the sync is once a day and there are some import quirks I'm seeing.

 

So would have liked the [Sync with Paypal] app back. But looks like its no longer an option.

Fiat Lux - ASIA
Level 15

Is the app Sync with PayPal still available in the app store ? It has more features than connect with PayPal

@treasurer105 

Explore these apps. They offer different features to match with your needs.

https://synder.grsm.io/quickbooks

https://automate.io?ref=quickbooks

 

LollyNino_C
QuickBooks Team

Is the app Sync with PayPal still available in the app store ? It has more features than connect with PayPal

Thank you for reaching out to us, @treasurer105

 

I appreciate you showing your interest in using the third-party app that is currently not available. I'd recommend you send feedback to make the program better.

 

You can easily send your feedback within your QuickBooks Online company file.

 

Here's how:

  1. Click the Gear icon.
  2. Under Profile, choose Feedback.
  3. Enter your feedback and suggestions.
  4. Then select Next to submit feedback.

Your valuable feedback goes to our Product Development team to help improve your experience in QBO. You can also submit your suggestion through this link: Customer Feedback for QuickBooks Online.

 

Your valuable feedback goes to our Product Development team to help improve your experience in QBO. You can track feature requests through the QuickBooks Online Feature Requests website.

 

Your suggestion goes directly to our developers who consider feedback for future QuickBooks enhancements.

 

To stay in the loop about our news, updates, and discussions about developments on our platform, I encourage you to visit our QuickBooks Online Blog.

 

If you need further assistance with QuickBooks please feel free to let me know. Have a nice day.

treasurer105
Level 1

Is the app Sync with PayPal still available in the app store ? It has more features than connect with PayPal

I don't know HOW MANY TIMES i have to say this, but [Sync with Paypal] app was published by Intuit and not a third party. Anyway, I think i got the answer to my question.

bwayne
Level 2

Is the app Sync with PayPal still available in the app store ? It has more features than connect with PayPal

Tgis no longer valid a question for me. I am now using Connect to PayPal.

bwayne
Level 2

Is the app Sync with PayPal still available in the app store ? It has more features than connect with PayPal

View response from March, 2020. Explains why Sync was decommissioned.

RCV
QuickBooks Team
QuickBooks Team

Is the app Sync with PayPal still available in the app store ? It has more features than connect with PayPal

Providing the best experience with the product is what we aim for, bwayne. 

 

We understand you'll want to bring the Sync with PayPal back. We decommission the Sync with Paypal last April 17th where customers will only use the new PayPal app, 'Accept Card Payments with PayPal. Though customers unable to raise new PayPal-enabled invoices using the old app, however, they'll get paid on outstanding invoices. If this is something our engineers need to look into, you can submit product suggestions by following these steps:

  1. Click the Gear icon at the top. 
  2. Choose Feedback.
  3. Enter your comments or product suggestions.
  4. Then select Next to submit feedback.

 

Your valuable feedback goes to our Product Development team to help improve your experience in QuickBooks Online (QBO). You can track feature requests through the QuickBooks Online Feature Requests website. Additionally, you can keep an eye on our QuickBooks Blog to stay up-to-date with the latest news. To keep updated with any upcoming QuickBooks updates and enhancements, feel free to visit these blogs:

 

I'll be right here to continue helping if you have any other concerns or questions about QuickBooks. Assistance is just a post away.

Fiat Lux - ASIA
Level 15

Is the app Sync with PayPal still available in the app store ? It has more features than connect with PayPal

If you need to email QBO invoices with PayPal payment links, you can utilize another connector. Contact us in private for details. 

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