cancel
Showing results for 
Search instead for 
Did you mean: 
petsitter1
Level 1

Just received an extra $20 QB fee... what the heck is this for?????

 
2 Comments
Fiat Lux - ASIA
Level 15

Just received an extra $20 QB fee... what the heck is this for?????

How much did you pay? Which plan do you have?

Candice C
QuickBooks Team

Just received an extra $20 QB fee... what the heck is this for?????

Good Morning, @petsitter1

 

Let's work together to sort this out. This looks like a fee for your monthly subscription. You can check your Billing and Subscription section to ensure if it's a subscription fee. Here's how: 

  1. Go to the Gear icon in the top right-hand corner. 
  2. Under "Your Company," pick Account and Settings
  3. Select the Billing and Subscription tab. 
  4. In the QuickBooks section/box, press View Payment History

If it's an extra twenty dollars, after you've already paid your subscription fee, then I recommend reaching out to our Customer Support Team. They have the tools to look further into your account to see where this extra charge is coming from. 

  1. Go to the Help icon. 
  2. Press Contact Us
  3. Type in your question and then click Let's Talk
  4. Scroll down and select to Get a Callback

If you need any further assistance, don't hesitate to ask. I'm always here to lend a helping hand. Have a wonderful day! 

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us