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TrubbleMaker
Level 1

Mac 2019 Catalina Patch

Mac Desktop 2019 purchased.  Just a few short weeks later was informed my files could be corrupted without a patch for the new MacOS Catalina.  Have attempted to upgrade following instructions, but I get an error box that says I have to move the application to a non read-only drive but I have confirmed that the application is stored in my Applications folder.  Any suggestions on how I can resolve the issue?

5 Comments 5
Sarah Bl
QuickBooks Team

Mac 2019 Catalina Patch

Hello, @TrubbleMaker.

 

To get the best possible support on this i recommend calling into our Customer Care Team as they can assist you with getting this corrected and well share screen-shares, etc with you and look into this issue closer. To get in touch with support just follow these steps below.

  1. Open your QB Desktop.
  2. Go to Help, now click on QB Desktop Help.
  3. Now choose Contact Us.
  4. Give a brief description of your issue, then select Continue.

 

If you have any more questions or concerns, please don't hesitate to reach back out to me. Happy Hump Day!

TrubbleMaker
Level 1

Mac 2019 Catalina Patch

I followed the directions up to step 3 but there is no box to describe my issue.  I found a "contact us" button but it only gave me a phone number for sales.   Found a chat window (again directing me to sales) and the agent sent me a link to chat help, but when I tried to initiate the chat, my access was denied.  Sigh.  

JasroV
QuickBooks Team

Mac 2019 Catalina Patch

I appreciate you for going through the steps above, @TrubbleMaker.

 

In addition to the steps above (after step 3), you'll need to scroll down to the Need to get in touch section, then click Contact us.

2.PNG

In the Contact Us page, select Using QuickBooks for Mac and click Get Phone Number3.PNG

I've also added this article that you can read to learn more about how QuickBooks Desktop (QBDT) works with macOs Catalina: Risk of data file corruption and data loss for QuickBooks Desktop for Mac users who attempt to run Q....

 

You can also visit our Help articles page in case you want to learn some tips and best practices in managing your QBDT in Mac.

 

Let me know in the comment section below if you have other concerns or questions, The Community is always here to help.

Kitkatandkopi-123
Level 1

Mac 2019 Catalina Patch

Hello

I want to upgrade to a new MacBook however I use QB 2019 desktop and I have no interest in changing to QB online version. Do you have any information on the compatibility of QB with MacOS Catalina? Thanks!

Rejeil_O
QuickBooks Team

Mac 2019 Catalina Patch

Good day, @Kitkatandkopi-123!

You might want to use the Mac version of QuickBooks Desktop. However, this software is more compatible with macOS 10.14 Mojave.

You can read our rundown and learn more about the system requirements for Quickbooks by going to the QuickBooks for Mac 2020 section."

Though, you can install your QuickBooks 2019 with Parallel Desktop. This allows you to run the Windows version of QuickBooks on Mac. I suggest reaching out to an IT expert for further assistance in installing the software.

In case you need help with installing QuickBooks for Mac, refer to this link: Install and set up QuickBooks Mac Desktop.

If you have additional questions, feel free to leave a comment. We're here to help.

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