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Welcome to QuickBooks Community, @vendor.
Cache files are likely the reason why you encounter this error message. Sometimes they store up in the system causing issues in the product.
Let’s clear the app data to refresh the connection. Here’s how:
Now log out and back in to check if you’re now able to access the Banking page. If you continue to get the same result, I recommend uninstalling and reinstalling the application.
Simply drag the QuickBooks app from the Applications folder to the Trash or go to the Finder and click Empty Trash to completely remove the app. Once done, follow these steps to reinstall it:
Please refer to the QuickBooks App for Windows and Mac: General Support article for the detailed instructions and screenshots.
We always have your back here, so please post in the Community again if you need anything else. I’ll be ready to help. Take care!
thank you. mine has clear cache so I used that and it worked. thanks.
You’re welcome, @vendor.
I’m glad clearing cache was able to fix the issue. Let me add this article as your guide for future reference: Clear my browser cache and temporary Internet files.
Should you have any questions or need further assistance, let me know in the comment section below. I’ll be glad to pop in and help.