cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Not applicable

Mac desktop app doesn't load the banking tab. Gives red error "Something’s not quite right..."

it says: Something’s not quite right
An unexpected error occurred while accessing or saving your data. Please wait a few minutes and try again. If the problem persists, contact customer support.

the online web version is working correctly. and the app used to.
Solved
Best answer 09-10-2019

Accepted Solutions
QuickBooks Team

Re: Mac desktop app doesn't load the banking tab. Gives red error "Something’s not quite right..."

Welcome to QuickBooks Community, @vendor.


Cache files are likely the reason why you encounter this error message. Sometimes they store up in the system causing issues in the product.


Let’s clear the app data to refresh the connection. Here’s how:

  1. Go to the Help menu at the top.
  2. Select Reset App Data.

 

Now log out and back in to check if you’re now able to access the Banking page. If you continue to get the same result, I recommend uninstalling and reinstalling the application. 


Simply drag the QuickBooks app from the Applications folder to the Trash or go to the Finder and click Empty Trash to completely remove the app. Once done, follow these steps to reinstall it:

  1. From the Downloads section, select the QuickBooks.dmg file and move it to the Applications folder.
  2. Launch the QuickBooks App and click Sign In to enter your QBO account credentials.

Please refer to the QuickBooks App for Windows and Mac: General Support article for the detailed instructions and screenshots. 


We always have your back here, so please post in the Community again if you need anything else. I’ll be ready to help. Take care!
 

3 Comments
QuickBooks Team

Re: Mac desktop app doesn't load the banking tab. Gives red error "Something’s not quite right..."

Welcome to QuickBooks Community, @vendor.


Cache files are likely the reason why you encounter this error message. Sometimes they store up in the system causing issues in the product.


Let’s clear the app data to refresh the connection. Here’s how:

  1. Go to the Help menu at the top.
  2. Select Reset App Data.

 

Now log out and back in to check if you’re now able to access the Banking page. If you continue to get the same result, I recommend uninstalling and reinstalling the application. 


Simply drag the QuickBooks app from the Applications folder to the Trash or go to the Finder and click Empty Trash to completely remove the app. Once done, follow these steps to reinstall it:

  1. From the Downloads section, select the QuickBooks.dmg file and move it to the Applications folder.
  2. Launch the QuickBooks App and click Sign In to enter your QBO account credentials.

Please refer to the QuickBooks App for Windows and Mac: General Support article for the detailed instructions and screenshots. 


We always have your back here, so please post in the Community again if you need anything else. I’ll be ready to help. Take care!
 

Not applicable

Re: Mac desktop app doesn't load the banking tab. Gives red error "Something’s not quite right..."

thank you. mine has clear cache so I used that and it worked. thanks.

QuickBooks Team

Re: Mac desktop app doesn't load the banking tab. Gives red error "Something’s not quite right..."

You’re welcome, @vendor.


I’m glad clearing cache was able to fix the issue. Let me add this article as your guide for future reference: Clear my browser cache and temporary Internet files.

 

Should you have any questions or need further assistance, let me know in the comment section below. I’ll be glad to pop in and help. 

Need to get in touch?

Contact us