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farmatambow2-out
Level 1

Message an agent

 
3 Comments
Maybelle_S
QuickBooks Team

Message an agent

I can help you connect with our support, @farmatambow2-out.

 

You can get in touch with our representatives by going to the Assistant menu in your QuickBooks Self-Employed account (QBSE). You can also share your concern with us. We're always here to help.

 

Here's how:

  1. Click Assistant on the top menu.
  2. Type Talk to a human and then select Enter on your keyboard.
  3. Type your concern.
  4. Click the I still need a human option.
  5. Select Message an agent.

Check this link for our support hours to reach them at your most convenient time: Support hours and types.

 

You can always visit our help article in case you need some information about Banking, Account management, etc. You can select each topic to view them.

 

Let me know if there's anything else that I can help with your account. I'm always here to assist.

adrienne8
Level 1

Message an agent

Hello. 

I'm finding it absolutely IMPOSSIBLE to get in contact with an agent. 

I'm located in Australia and desperately need my US quickbooks account deleted, as I cannot log into my Aus account because it constantly re directs me to the US version. Can somebody PLEASE get in contact with me to fix the issue.

 

Adrienne 

[email address removed]

[phone number removed]

GlinetteC
Moderator

Message an agent

I can help you with this, Adrienne.

 

You can easily cancel your US subscription and sign-up for AU version of QuickBooks Self-Employed.

 

To cancel your account:

 

  1. Sign in to QuickBooks Self-Employed in a web browser.
  2. Select the Gear ⚙ icon.
  3. Select Billing Info and then Cancel subscription.

If in case, you can't log in to your account, please check this reference: Get help if you can't sign in to your account.

 

I'm always here to keep helping if you have any additional concerns with your QBSE account.

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