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Enwell
Level 1

Message " you cannot open this portable company file because the file was created in newer version of QBs

I have 2018 qb desktop. My Book keeper sent me portable file to check all the information. However, when I try  to oepn, I got message saying "you cannot open this portable company file because the file was created in newer version of QBs"

She said her qb was updated to 2020 ver. Please advice.

 

Thank you 

2 Comments 2
Fiat Lux - ASIA
Level 15

Message " you cannot open this portable company file because the file was created in newer version of QBs

Your file is upgraded to the higher version. You don't have any option but purchasing a new license to open it. You can still purchase the one time license for QBD 2020 or 2021 to open it. Otherwise, ask your bookkeeper to purchase the license for QBD 2018 to rework your file.

RCV
QuickBooks Team
QuickBooks Team

Message " you cannot open this portable company file because the file was created in newer version of QBs

Let me share some information about the error you're getting when opening your company file, Enwell.

 

You'll get the alert message when you restore a company file to a version that's higher than the one you previously use. For example, you're using QuickBooks 2018, and you opened the file in the 2020 edition. Let's make sure to check the correct version before restoring it. Since you downloaded 2018 on your laptop, the backup file should also have the same version to avoid the error.

 

You can also check the version from the original location by opening the company file there and pressing F2 on your keyboard. If you have a backup of your company file before it was updated, you can restore it using the steps below:

  1. Click the File menu and select Open or Restore Company.
  2. Choose Restore a backup copy then press Next.
  3. Select Local Backup then click Next.
  4. From the Look In drop-down, choose the backup file location.
  5. Locate the backup file from the folder. The file name should appear as [Company Name].qbb.
  6. Select Open then click Next.
  7. From the Save in drop-down, choose the location to save the restored file.
  8. Type a new file name in the File name field then click Save.

 

These are some extensions you need to know:

  • QBW - Working Files
  • QBB - Back Up Files
  • QBA - Accountants Copy Files
  • QBX - Accountants Transfer Files
  • QBY - Accountants Change Files

 

See this article to learn more about locating and identifying QuickBooks files: Company file is missing or cannot be found. You can check out this article if you're using a subscription version to know how to upgrade: Upgrade to newer versions of QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise.

 

You can also visit our QuickBooks Desktop Help Article in case you'll need help updating the latest release patch in your account.

 

Fill me in if you need more help by leaving a comment below. I'll be around in the Community to help. Take care and have a great day!

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