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Level 1

Mobile app not syncing

 
4 Comments
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QuickBooks Team

Mobile app not syncing

Greetings, @mk397

 

I'm happy to help you with the mobile app not syncing. If you could tell me a bit more about what isn't syncing so I can provide the best assistance. In the meantime, I recommend trying to uninstall and reinstall the app from your phone. 

 

Delete apps that you installed on an Android:

  1. Open the Google Play Store app Google Play.
  2. Tap Menu Menu and then My apps & games.
  3. Tap on the app or game.
  4. Tap Uninstall.

Delete an app from iPhone:

  1. Launch the Settings app on your iPhone or iPad.
  2. Tap General.
  3. Tap [Device] Storage.
  4. Select the app you want to delete.
  5. Tap Delete app.
  6. Tap Delete to confirm that you want to delete the app.

Once you have uninstalled the app, you can download it again from the iTunes or Google Play store. I'll be awaiting your reply about this issue. Looking forward to hearing from you, have a great day!

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New Member

Mobile app not syncing

I have a team member who gets all of his information, job, time, notifications,schedules etc. He gets everything. When he signs in and out, creates notes, etc... His app looks perfect. However, it does NOT show in my administrator app. All 30 other employess are perfect, except for this one single guy.

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New Member

Mobile app not syncing

I have already installed, reinstalled etc. I even put it on a brand new device!

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Content Leader

Mobile app not syncing

Hey there, Mike cable Guy.

 

Thanks for letting me know the steps you've taken so far. I want to make sure you're able to sync the QuickBooks Online app so you can easily view your employee's inputs.

 

Some additional troubleshooting steps include:

 

1. Changing the data connection on your device:

  • If connected to Wifi, turn it off and use cellular data.
  • If connected to cellular data, connect to Wifi.

2. Clearing the app data:

  • QuickBooks Online app:
    Android: From More Options ⋮, select Settings, then select Refresh Data, and then choose Yes.
    iOS: From the Menu ☰, select Help & Feedback, select Refresh Data, and then select Refresh.

I recommend checking out the following article for even more details on Troubleshooting the QuickBooks Online app.

 

Please let me know how things look after giving this a try. I'll be here to help in any way that I can.

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