Moving QB Desktop Pro from Azure Server and AVD to on-prem server with Citrix and testing

Thank you for taking the time to post your concern and for joining us here in the Community, dodogen.

When transitioning the program to a new device or environment, it is essential to uninstall the existing program before attempting a reinstall to mitigate potential conflicts with the number of user licenses.

Please be advised that the transfer of data to virtual machines, such as Azure VM and On-premises, falls beyond our scope of support. We recommend reaching out to the respective support channels or engaging the services of an IT professional with expertise in these systems.

Nevertheless, I am adding these articles to ensure that you have a backup of your file and to facilitate the transfer of your company file prior to the transition, thus providing assistance for future use:

• Back up your QuickBooks Desktop company file
• Move your company files to another computer

Should you require further clarification or have any other QuickBooks-related concerns, feel free to inquire here, and I will promptly assist you.

@dodogen 

We have the QuickBooks Desktop Pro with the Plus Annual Subscription with 5 users

Do you have a license of QB Desktop Pro Plus for 5 users or a license of Premier Plus for 5 users?

Can you login to CAMPS and check your license status there?

https://camps.intuit.com

It's a QB Desktop Pro Plus (annual subscription) multiple user license. 

You have QB Desktop Pro Plus for 3 users, correct?

You can try to install your license on one machine locally and restore the backup file (*.qbb) on it. Did you encounter any error message?

To be frank, I have literally zero understanding of QB. My team is on the IT provisioning side. Since we have a multiple user license, can we just install this on another server, use the same product key, copy the company files and have one of the business users test it out?

Or do we necessarily need to uninstall completely from the current server before we can activate on the new server? We haven't tried anything yet but the plan is to implement the cutover the first week of Aug.

I would recommend you or your team log into CAMPS and make sure to find the license code there. Then you can try installing your license on one machine locally as I mentioned before. If you can't activate it because it asks for an activation code, you don't have any choice but to uninstall QB in Azure and try to activate your license again. Make sure to secure all your backup files (*.qbb) and you will restore them on your machine locally later.