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Level 1

My company file won't open

I am new to Quickbooks 2013 for Mac, and have created 3 sample companies. Each time I create one, the next time I go into "Open Recent" it will not open the file, and it creates an endless loop of Backups of whatever company I am trying to open. I am ready to import all of my customers, but am afraid to do so, because I can never get back into any company more than once. What am I doing wrong? 
Solved
Best answer 12-10-2018

Accepted Solutions
Level 2

Geek Squad has deleted my Quickbooks and reinstalled, so...

Geek Squad has deleted my Quickbooks and reinstalled, so right now a data file isn't on QB yet. I opened in safe mode and didn't work.  Data file is 16 MB

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37 Comments
Level 1

I just purchased QB for MAC 2014 and am having the same p...

I just purchased QB for MAC 2014 and am having the same problem.  When I was in the company file, I accidentally closed the small red X so it closed the file.. When I go into QB, and I click on File and try to open a recent company, it lists the company I want to open but when I click on it, it won't open.  The File Close Company selection is "greyed" out so nothing appears to be open.  I closed the file accidentally twice with the red X and can't open either one so I created another new company, and still, the same thing.  Maybe it's a bug…  Would sure like to get rid of the screen that comes up when QB opens that talks about "what's new."  I just loaded it and am already not liking some of these selections.  I hid the tool bar because it seems annoying having this toolbar hanging out on the left when the selections are already available on the home page.
Level 1

Just to add to this.. I just tried opening up the sample...

Just to add to this.. I just tried opening up the sample file and it saves "some file" and then opens up the sample company but only shows the tool bar on the left and the drop down menu across the top.  It won't let me click on anything. I tried to switch back to my new file and it won't let me access any information.  All the selections are "greyed" out.
Level 1

I have 2015 Mac version and I am unable to open my compan...

I have 2015 Mac version and I am unable to open my company file and go into endless loop of back up files
Level 8

Try file>close company then select you file from the no c...

Try file>close company then select you file from the no company open window.
Level 1

That did not work. It goes into back up loop and the only...

That did not work. It goes into back up loop and the only file you can open is the one that has no information. There are many other backup files but it says they can't be opened. Thank
Level 8

Where is your company file stored?

Where is your company file stored?
Level 1

In my documents file along with many backup files that ar...

In my documents file along with many backup files that are greyed out
Level 8

Try closing QB. See if it will launch and load by double...

Try closing QB. See if it will launch and load by double clicking your company file in your documents folder.
Level 1

YES it did, YEAH, so what went wrong and how do I prevent...

YES it did, YEAH, so what went wrong and how do I prevent that from happening again, Mahalo
Level 8

You got me I was grasping at straws. Now I would use file...

You got me I was grasping at straws. Now I would use file>close company/log off, relaunch QB the normal way and select your file from the no company open window, if it doesn't show use the browse option and navigate to the file. Report back with your results.
Level 1

Okay, I did the above and it appears to be working normal...

Okay, I did the above and it appears to be working normally now. The company file opens as it should with no crazy endless back up loops and no company data. SO I am so very grateful for all your straws:)))
Level 8

You're welcome, glad it worked out.

You're welcome, glad it worked out.
Level 8

What do you see when you launch QB, if you see the file m...

What do you see when you launch QB, if you see the file menu a company file is open. The fact that QB starts a backup means a company file is open, a backup is done before opening another file. Each time you start a new company file QB will clear the resent cash. When you are done in a company file use file>close company. If and when all of your company files do not show in the no company open window use the browse option and navigate to the file. The default location is documents>quickbooks. Once all files have been opened through this process the will show in the resent file list from the no company open window.
Level 1

I'm also having a problem opening a company file.  Please...

I'm also having a problem opening a company file.  Please see attachment. Would do file rebuild if I could get it to launch but the file will not launch.

Using QB 2011 for Mac.
Level 8

In your case you are opening a backup company file from a...

In your case you are opening a backup company file from an earlier version (the .qbmb format is older). There's something wrong either with that file (perhaps it is an alias and not the original file) or the location of the file (it may be on a USB key formatted for MS-DOS or something).  In the Finder, move the file into your Documents directory.  Do a File->Get Info in the Finder and make sure that the file size is at least a couple MBs (not not 4K or something).  Then drag the file onto the QuickBooks Mac icon.  Better still, find the actual file instead of this qbmb backup.  The actual file extension for 2013 is .qb2013 and is similar for earlier versions starting with 2010 (.qb2010).
Level 1

Thanks Biscotti - we ended up rebuilding the file from an...

Thanks Biscotti - we ended up rebuilding the file from an old backup in the end as my client needed reports for his accountant.  We've been operating off a backup file using Dropbox, backing up the file when done working in it and deleting the working file so that the backup is always the most current version.  Perhaps we are going about this wrong?  The reason we have been doing it this way is that for some reason, using the working file led to issues with conflicted files...  My client would access the file and then when they went to save it, an error message popped up saying the file was conflicted.  I could not reproduce the error myself but it happened consistently enough and the only way to avoid it was to use the backup and not the working file.
Level 8

Dropbox does not allow simultaneous writes - which is wha...

Dropbox does not allow simultaneous writes - which is what the conflicted thing is showing you.  The file has to be closed on one machine before the other machine can open it.  The backup solution you are using is a reasonable approach.
Level 1

That is what I suspected - I think my client was opening...

That is what I suspected - I think my client was opening it from multiple computers at their home.  In any case, we usually caught it when only 1 or 2 transactions had been entered so it was easy to fix.  Thank you for the feedback!
Level 2

My 2013 won't let me open Quickbooks ever since I updated...

My 2013 won't let me open Quickbooks ever since I updated to Mac OS X.  I get a prompt to Reopen or Cancel Reopen.  Geek Squad has had it for 4 days and says the Quickbooks isn't compatible with Mac OS X.  Intuit says only 2011 or older isn't compatible.  Getting really frustrated!!!!

Level 8

Which OSX?

Which OSX?
Level 2

10.9.2

10.9.2
Level 8

That should not be a problem, I can launch QB 2012 - 2014...

That should not be a problem, I can launch QB 2012 - 2014 in Mavericks. Try restarting your Mac is safe mode and see if there is a difference.
Level 8

QuickBooks Mac 2005 and beyond (at least) have all run on...

QuickBooks Mac 2005 and beyond (at least) have all run on Mac OS X.  2013 is compatible with 10.9.2.  The OS version is not the issue.   What is the version of the file you are trying to open?  (What is the file extension - is it .qb2013 or something else?)   Is the file located in your documents folder on your computer? Is the file size reasonable… if you've been using QuickBooks for a while the file size is likely in the megabytes and not kilobytes.  Is the file locked (do a File->Get Info in the finder to see).  Also make sure your users has read/write permission for the file  (this is also done in Get Info in the Finder).   That is a lot of questions but I can't tell what the problem is without asking them.  However it is almost certainly something like that and not anything wrong the QuickBooks (it could be the file is hosed, that's possible, but it would be a strange thing… what version did you use prior to 2013?)
Level 2

Not as familiar with Mac as Windows. How do I start in sa...

Not as familiar with Mac as Windows. How do I start in safe mode?

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