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My "do not print lines around each field" box is checked under the printer setup for estimates. It is grayed out and won't let me uncheck it. How do I fix this?

My estimate template suddenly stopped printing the gridlines when I print.  They are still showing in print preview and also when emailing an estimate but do not show when I print.  They were always there before and then suddenly stopped.  They still show on sales orders but not estimates.  I went to the printer setup and under estimates, the box for "do not print lines aroudn each field" is checked, but it is grayed out and will not let me uncheck it.  I'm assuming this is why they are not printing.  How do I uncheck this box?

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Best answer 12-10-2018

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Hello there heidi,  Thanks for letting us know what's goi...

Hello there heidi

Thanks for letting us know what's going on and for including the screenshot. It sounds like you've tried troubleshooting on your own with no luck. Let me help you out with this!

If you're printing estimates on preprinted forms, the Do not print lines around each field box will be grayed-out. In order to uncheck this box (to include the gridlines), you'll need to select either the Blank paper or the Letterhead radio button.

I hope this helps you get your estimates printed out with gridlines. Have a fantastic day!

7 Comments
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Hello there heidi,  Thanks for letting us know what's goi...

Hello there heidi

Thanks for letting us know what's going on and for including the screenshot. It sounds like you've tried troubleshooting on your own with no luck. Let me help you out with this!

If you're printing estimates on preprinted forms, the Do not print lines around each field box will be grayed-out. In order to uncheck this box (to include the gridlines), you'll need to select either the Blank paper or the Letterhead radio button.

I hope this helps you get your estimates printed out with gridlines. Have a fantastic day!

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I didn't even notice that.  Thank you so much, this worke...

I didn't even notice that.  Thank you so much, this worked perfectly!
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Hi there heidi, Thanks for getting back to me with aweso...

Hi there heidi,

Thanks for getting back to me with awesome news!

Let me know if you need extra help with something else. I'm always here to help.
Established Community Backer ***

You have selected Intuit Preprinted Forms, instead of you...

You have selected Intuit Preprinted Forms, instead of your Own letterhead or Plain Paper. Intuit forms already have Lines. Fix that radio button selection for the Type of Paper you are using.
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I didn't even notice that.  Thank you so much, this worke...

I didn't even notice that.  Thank you so much, this worked perfectly!
Not applicable

Re: Hello there heidi, Thanks for letting us know what's goi...

My field "backordered for Packing Slips is not printing.  However, all my other custom fields are.  No matter how I move things around , that does not show up.   I do have the boxes checked in the template to "screen" and "Print".  It shows up on the template and looks good but it disappears on the preview and print?

 

 

QuickBooks Team

Re: Hello there heidi, Thanks for letting us know what's goi...

Thanks for joining this thread, @MaryRenn

 

I'm here to help ensure that the "backordered" field will be included in printing your Packing slips template. 

 

Let's run the QuickBooks PDF & Print Repair Tool. Here's how: 

 

  1. Select Program Problems in the QuickBooks Tools Hub.
  2. Click the QuickBooks PDF & Print Repair Tool. It will take about a minute to run.
  3. Attempt to print, email, or save as a PDF from QuickBooks Desktop again.

 

If the issue persists, you can rename the Qbprint.qbp file. Here's how:

 

  1. Locate the QBPrint.qbp.Quick tip: You might need to Display hidden files and folders or search for files using Windows to find these files in Windows.
  • Windows 10, 8.1, 8, 7 and Vista: C:\ProgramData\Intuit\QuickBooks 20XXNote: 20XX represents the version of your QuickBooks
  • Server 2008 and Server 2012: C:\Program Data\Intuit\QuickBooks year and C:\Users\**remote user**\AppData\Roaming\Intuit\ YEAR VERSION\TSPrinterSettingsNote: Terminal Service users report finding duplicate copies of the Qbprint.qbp file with the stored client data files; double check all folders for odd instances.

      2. Right-click QBprint.qbp file for your QuickBooks version, then click Rename.
      3. Add the word old to the file name (i.e. QBPrint.qbp.old)
      4. Open QuickBooks Desktop.
      5. Go to the File menu, then select Printer Setup.
      6. Select any transaction in the Form Name list and select OK. This will create a new 

          QBprint.qbp file. 
      7. Open and print the template.

 

For more information, you can also read through our help article: Rename the Qbprint.qbp file. It helps you learn more about  QBprint.qbp. It also contains links to different topics related to printing issues. 

 

I'd be happy to know how it goes, @MaryRenn. I want to make sure that the issue is resolved. Know that we're always around here anytime you need help with QuickBooks. Take care!
 

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