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My estimate wont print or send says there is an error, what does the po number and could that cause the error

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Re: My estimate wont print or send says there is an error, what does the po number and could that...

Greetings, @excelllandscape1.


Thank you for joining the Community. I'd be happy to help get this taken care of today.


May I know the exact error message you get when trying to print or send the estimate? It can help me check if there's a reported issue related to your concern today.


In the meantime, let's try to perform some troubleshooting steps that can help isolate this. It's possible that this is a browser issue, which we can test for by trying to print and send the estimate in a private browser.


These steps will vary based on which browser you're using.

  • Google Chrome: press Ctrl Shift N
  • Mozilla Firefox: press Ctrl Shift P
  • Internet Explorer: press Ctrl Shift P
  • Safari: press Command Shift N

If you got it to work, clearing the temporary Internet files/cache in your regular browser. Since the private window wasn't using the information stored there, chances are there was some old data in the cache that was causing the problem.


For more information and detailed steps about unexpected browser behavior, please check this out: Troubleshoot unexpected browser behavior.


For additional help, feel free to reach out to our Customer Care support. They have the tools like screen sharing to guide with you with the complete process.


Here's how to reach them: 

  1. Go to
  2. At the top right, select your product.
  3. Select a topic.
  4. Click on the Get Phone Number or Start a Message button.

These resources should help to get you back on track.


Keep me posted once you've tried the steps or if you're referring to something else. I'll be happy to help you further. 

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