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My payroll checks are not printing. All other chcks print fine, but when in payroll it will never come up to the PDF screen for me to print. Any suggestions?

 
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QuickBooks Team

Re: My payroll checks are not printing. All other chcks print fine, but when in payroll it will n...

Hi there, @amynathan11.

 

I'm here to help you get this printing issue straightened out so you'll be able to print payroll check successfully.

 

In cases like this, we can try printing your paycheck using a private browser to verify if the issue is browser related.

 

The cache is stored for increased loading performance, but too much can accumulate which can cause some odd errors and bog down processes. To access private browser please check out these different keyboard shortcuts:

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If it works fine, go back to your regular browser and clear its cache. I'm including an article that goes over this in more depth and provides steps for supported browsers: Delete or Disable Cache and Temporary Internet Files in Your Web Browser.

 

You can also read through this article about troubleshooting steps about resolving PDF printing issues in QuickBooks Online. 

 

These references below may also help in fixing problems with printing paychecks:

If the problem continues after trying this step, I'd suggest getting in touch with our Customer Care Team. They have the tools that can help determine what's causing the issue and have the ability to create an investigation if necessary.

 

Keep me updated on how it goes. I'll be around if there's anything else you need. Enjoy your weekend!