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Level 2

My QB Online App keeps popping up with a blank screen when I try to print, but I can sign in through the internet browser and print my screen. Any unknown updates?

 
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Best answer March 01, 2020

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Level 2

My QB Online App keeps popping up with a blank screen when I try to print, but I can sign in through the internet browser and print my screen. Any unknown updates?

Thank you for all that information!  I ended up having to remove the app and add it again but that did the trick.  Thank you again for getting me back in working order again!

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12 Comments
QuickBooks Team

My QB Online App keeps popping up with a blank screen when I try to print, but I can sign in through the internet browser and print my screen. Any unknown updates?

Hello there, @DesireeS.

 

Let's reset the app data so you'll be able to print in your QuickBooks Online App. It's a good start to check if it's a data issue in the app.

 

Here's how:

 

  1. Click the Help menu at the top of the screen.
  2. Select the Reset App Data option on the drop-down selection.

Once done, try to print again in the app to double-check.

 

If the issue persists, I'd suggest uninstalling and reinstalling the QuickBooks app to get this fixed. For more guidance, feel free to check out this article: QuickBooks App for Windows and Mac: General support.

 

As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future.

 

Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I've got your back. Have a great day.

Level 2

My QB Online App keeps popping up with a blank screen when I try to print, but I can sign in through the internet browser and print my screen. Any unknown updates?

Thank you for all that information!  I ended up having to remove the app and add it again but that did the trick.  Thank you again for getting me back in working order again!

View solution in original post

Level 2

My QB Online App keeps popping up with a blank screen when I try to print, but I can sign in through the internet browser and print my screen. Any unknown updates?

I am having the same problem.....QBO app for Mac.  I have "reset app data" and unistalled/reinstalled the app.  Same issue.

 

Any other suggestions Intuit???

QuickBooks Team

My QB Online App keeps popping up with a blank screen when I try to print, but I can sign in through the internet browser and print my screen. Any unknown updates?

Hello, @8110Bookkeeping.

 

I appreciate you for sharing the troubleshooting steps you've performed. Here are the other reasons why you're seeing a blank screen when trying to print:

  • The print screen window is already open in the background.
  • There's an Adobe update is available.

Let's perform the following additional troubleshooting steps to resolve this concern.

     1. Check that the Print screen is not behind all of your open windows.

     2. Make sure you can print a PDF document from QuickBooks Online.

     3. Lastly, ensure that your Adobe Reader is updated by updating, repairing or reinstalling Adobe Reader.

 

You can refer to this article for more detailed steps: Why is my screen blank when printing?

 

Keep me posted if you have other questions. I'll be standing by for your response.

Level 2

My QB Online App keeps popping up with a blank screen when I try to print, but I can sign in through the internet browser and print my screen. Any unknown updates?

Nope.  It's none of those.  I can print just fine....it just is a totally blank document.  When I select "print" while looking at the reconciliation report in the QBO app, it flashes into a window and then the window goes blank.  It shows up for a split second then is gone.  The print dialog box opens like normal and there is a "preview" window of sorts of the document, but that document is blank.  Not only can I not save it as a PDF, but I can't print it AT ALL.  Prints a blank document.

QuickBooks Team

My QB Online App keeps popping up with a blank screen when I try to print, but I can sign in through the internet browser and print my screen. Any unknown updates?

Hi there, @8110Bookkeeping.

 

As of now, there's an investigation where some users are unable to print their reconciliation reports. Rest assured our engineering team is on it to get this resolved as soon as possible.

 

In the meantime, you'll want to access your QuickBooks Online (QBO) account via a regular browser and print your reconciliation report from there.
 

Also, I recommend contacting our support team. This way, they'll add you to the list of affected users and get notified of any news and updates through your email. To reach them, you can follow these steps:

  1. Go to the (?) Help icon.
  2. Click Contact Us.
  3. Enter print and click Let's talk.
  4. Choose either Start messaging or Get a callback2.PNG

I've also added this article that can help you customize a report to show the data you need the most: Customize reports in QuickBooks Online.

 

In case you need anything else, you can always get back to us anytime. We'd be happy to help you. Have a wonderful day!

Level 2

My QB Online App keeps popping up with a blank screen when I try to print, but I can sign in through the internet browser and print my screen. Any unknown updates?

I'm using QuickBooks App for Windows 10 and I'm having the same problem.

The print window is completely blank.  I'm able to print the reconciliation report by logging in on a web browser but not on the app.  I did the "Reset" step you mentioned above and it still didn't work.

I'm sure this is a bug from the latest release and we're just seeing it now that we are all doing month-end reconciliations.  HELP!

Level 2

My QB Online App keeps popping up with a blank screen when I try to print, but I can sign in through the internet browser and print my screen. Any unknown updates?

I also uninstalled Adobe Acrobat Reader, restarted my computer, and installed latest version of Acrobat Reader.  I still have the same problem.  Can't print the bank reconciliation report from the App.

I can print a Balance Sheet report, and any other reports from the "Reports" tab with no problem.  It's just the bank reconciliation reports that come up blank.

Level 2

My QB Online App keeps popping up with a blank screen when I try to print, but I can sign in through the internet browser and print my screen. Any unknown updates?

I also uninstalled Adobe Acrobat, restarted my computer, and installed the latest version of Acrobat Reader available.  The reconciliation report window still comes up blank when you hit print.

I'm able to print all other reports from the "reports" tab just fine.  The issue seems to be isolated to the Reconciliation report.  

QuickBooks Team

My QB Online App keeps popping up with a blank screen when I try to print, but I can sign in through the internet browser and print my screen. Any unknown updates?

Thanks for providing all the steps you've tried so far @TBCRecruiting.

 

I hope you're having a great day. As my colleague @JasroV mentioned above, the reason the reconciliation report is showing up blank is due to this issue currently being under investigation. This means our Engineering Team is reviewing the unexpected behavior of the report to figure out what is causing it to generate a blank page. If you'd like to be added to INV-41724, you can request a callback from our Customer Support Team. Once you're attached, you'll receive email updates until our Engineers resolve the issue.

 

I'm only a post away if you have any other questions or concerns. Enjoy the rest of your day! 

Level 1

My QB Online App keeps popping up with a blank screen when I try to print, but I can sign in through the internet browser and print my screen. Any unknown updates?

Hi I would like to be added to "INV-41724"

Moderator

My QB Online App keeps popping up with a blank screen when I try to print, but I can sign in through the internet browser and print my screen. Any unknown updates?

Thank you for joining in the thread, @TDGSemaphore.

 

Let me route you to the right support who can add you to the ongoing investigation. Since we can't access your account in this forum due to security reasons, you'll need to reach out to our Online Team so they can sign you up to receive email updates.

 

Aside from requesting a callback, you can also select chat as a way to connect with us. Just click the Start a chat option once you've access the Contact us in QBO.

 

 

For other questions and concerns, do let me know. I'll be around to help. Have a great day!

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