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cavallarigutter
Level 1

My quickbooks account was hacked.. my quickbooks clientes ared reciving email from me trying to collect money etc. please call me

 
5 Comments 5
SophiaAnnL
Moderator

My quickbooks account was hacked.. my quickbooks clientes ared reciving email from me trying to collect money etc. please call me

The security of our customers' QBO accounts is our main priority, cavallarigutter.

 

Please report this matter to us by contacting our Customer Care Team. We'll conduct an investigation on your account to see if other users who are not affiliated with you are trying to gain access to it.

 

Here's how to get in touch with us:

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Online.
  3. Click the Account management topic.
  4. Click the User management sub-topic.
  5. Scroll down and click the Get Phone Number button.

Please let me know if you need anything else.

BeckerBlacktop174
Level 1

My quickbooks account was hacked.. my quickbooks clientes ared reciving email from me trying to collect money etc. please call me

Our account is hacked but the number and links on our software are connecting to the fake company. We desperately need help!

MaryLurleenM
Moderator

My quickbooks account was hacked.. my quickbooks clientes ared reciving email from me trying to collect money etc. please call me

Your security is our top priority, BeckerBlacktop174.

 

Please refrain from any transaction from that account. I'd suggest reporting this to the Intuit Security team by sending an email at spoof@intuit.com. They can take further action if needed.

 

To learn more about handling suspicious sites, please check out this article: Recognize and report suspicious emails (Phishing).

 

To get in touch with our phone supports, please follow the steps provided above. It's guaranteed to be safe.

 

Please let me know how it goes. I'd love to make sure you're able to access your account without compromising your security.

melany1
Level 2

My quickbooks account was hacked.. my quickbooks clientes ared reciving email from me trying to collect money etc. please call me

We were ha cked as well. Someone named Erica Green. Help! We can't contact Quickbooks!

 

jamespaul
QuickBooks Team

My quickbooks account was hacked.. my quickbooks clientes ared reciving email from me trying to collect money etc. please call me

Hello, Melany. 

 

We take our user's account security very seriously, and I'm here to ensure you're able to protect your information and company file. 

 

If you received an email (not from official Intuit channels) asking for payment or account details, please don't respond to it. It's likely a phishing attempt. You'll want to report any suspicious emails in the Online Security Center website: https://www.intuit.com/company/contact/report-spoofing/.

 

You can also read more about security alerts regarding phishing emails here. Scroll down and check the Security Alerts box. 

 

Did you receive a notice about an attempted log in or password change (possibly regarding Erica)? I'd highly recommend changing your account's password to prevent any unauthorized access. Here's how:

 

  1. Click your name's initial icon beside the Gear menu.
  2. Proceed with Manage your Intuit account.
  3. Go to the Sign in & Security tab.
  4. Expand the Password section. 
  5. Enter your new password, then click Save

 

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Also, if you're unable to access your account, you can retrieve it through the I forgot my user ID or Password link in this page: http://qbo.intuit.com/. Then, enter the email address or phone number associated with your active account. 

 

Alternatively, you can use this direct chat link to contact our agents. They can help you retrieve your account and secure it to prevent any other unauthorized access (and check who sent a suspicious email to you). Please take note of our business hours to ensure we can attend to your needs. 

 

If you have the time, you can read this article on account privacy and security: Privacy and security in QuickBooks.

 

After everything is taken care of, read our articles if you need help with something else. They offer tutorials or guides on how to do a specific task like customer and income management. Browse a topic here, and look for an article. 

 

The Community space is always open if you have other questions regarding QuickBooks Online. Drop by in this thread again (or post a new question) and I'll help you out. 

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