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Hi there, @imightb73.
You'll want to contact the Square customer service team to know the status of your order. From there, they'll be able to check and track your Square reader order.
Once you've received your Square reader, you'll want to check this article on how to use it with your QuickBooks Online (QBO) account: Use a USB credit card reader with QuickBooks Online
You can also check our QBO Payments page to learn some ideas on how payments work in QBO.
Then in case you have any other concerns or questions in the future, let me know in the comment section below. I'm always here to help you anytime. Take care!