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Level 2

On iPhone app what does the red #1 alert mean?

1 Comment 1
Joesem M
QuickBooks Team

On iPhone app what does the red #1 alert mean?

Hello there, @2045mytt-.


I appreciate you reaching out to us. Let me provide information to sort out this unexpected behavior.


The red number one means that there's a connection issue with your bank. To remove this, you'll need to update your bank account sign-in information. 


Here's how:

  1. Click Banking in the left pane.
  2. Select Update.
  3. Enter your updated username and password.
  • If Error 103 appears, select the Reconnect my account link and enter your new username or password.
  • If no error message appears, select the Edit (pencil) icon next to the bank name, select Edit sign-in info, and enter your updated bank website username or user ID and password.

        4.Tap Save and connect.

        5. Click I'm done, Let's go! once you see the confirmation message.


Here's an article for your reference: How to Update your Bank Account Sign-in Information.


Also, I'm adding our banking page in case you need tips and related articles in the future.


You can visit us here again if you have any other concerns about QuickBooks. I'm always here to help. Take good care.

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