Great work on the troubleshooting so far. I'm here with some insight to provide that will help you stay informed on this desktop app issue.
This is, in fact, an issue that our Software Engineers are currently investigating. Rest assured, this situation is duly noted and they're working diligently to quickly resolve this to get you back on track.
You mentioned attempting the general troubleshooting steps already, so I wanted to make sure you've been added to the affected users' notification list. If you haven't already, please get in touch with our Support Team to be added: