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Level 1

On the Mac desktop app, 502 bad gateway won't let me get past that. Ive tried clearing browser cookie and cache data. App has to be force quit every time.

 
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QuickBooks Team

On the Mac desktop app, 502 bad gateway won't let me get past that. Ive tried clearing browser cookie and cache data. App has to be force quit every time.

Hi there, bwcawthon.

 

Great work on the troubleshooting so far. I'm here with some insight to provide that will help you stay informed on this desktop app issue.

 

This is, in fact, an issue that our Software Engineers are currently investigating. Rest assured, this situation is duly noted and they're working diligently to quickly resolve this to get you back on track.

 

You mentioned attempting the general troubleshooting steps already, so I wanted to make sure you've been added to the affected users' notification list. If you haven't already, please get in touch with our Support Team to be added:

 

Contact QuickBooks Support

  1. Click the link to head to the Official Intuit Contact page.
  2. Select QuickBooks Online.
  3. Choose Solving issues & error messages, then Login.
  4. In section 2, Here's how to connect with a QuickBooks expert, click Get Phone Number.
  5. Once you're speaking with an agent, the reference number you can use to locate the Mac desktop app ticket is: INV-23786

By doing this, you'll be signed up for scheduled email updates on the Engineering Team's progress towards a solution.

 

Please let me know if there's anything else you need, I want to make sure you're taken care of. Thanks for bringing this matter to the Community, I look forward to hearing from you.

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