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Level 1

Online Bill Payment

I updated to the 2018 version of Quickbooks Premier Plus Pro and now I cannot pay my bills online. I deactivated and reactivated my bank account for online use and now the option to do online bill payments is not available. Not sure how to proceed. Thanks for any advice!

1 Comment 1

Online Bill Payment

Hello there, @chtchiro.


Welcome to the Community! I'm here to help activate your bank account for online bill payments in QuickBooks Desktop (QBDT).


We haven't received any reports similar to what you've encountered. Since you just upgraded to the 2018 version, let's make sure that your QBDT is updated to the latest release version as well to take advantage of updates and bug fixes.


Please note that updating to the latest release (example: from QuickBooks 2017 R3P to R5P) is different from upgrading to a new version (example: from QuickBooks Desktop 2017 to QuickBooks Desktop 2018).


Here's how:


1. Open QuickBooks, then go to Help menu the top.

2. On the drop-down, choose Update QuickBooks.

3. Go to the Options tab, then select Mark All and Save.

4. Click the Update Now tab, then mark the Reset Update box.
5. Select Get Updates button.

6. When Update Complete appears, close QuickBooks Desktop.

7. Reopen QuickBooks Desktop. If you get the message to install update, select Yes.

8. Once done, restart your computer.


You can also refer to this article for more information: Update QuickBooks Desktop to the latest release.


After that, try to reactivate your bank account again and you should be able to see the option for online bill payment.


That'll do it! Please let me know if you're still getting the same results so we can try other steps to get this working for you. I'm always here to help you out.

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