Hi there, rwelch1,
The error 404 means that the web page you're trying to reach could not be found on the server.
Let's run some troubleshooting steps to isolate and fix this issue. You can start by using a private browser as it disables saving your most recent accessed data. And, it's a good way to check unexpected behavior caused by a full cache.
When that works, you can then clear the browser's cache to refresh your page. This will remove the error and have a clean slate.
Follow the link below depending on your browser:
After clearing the cache, make sure to restart your browser for changes to take effect.
Also, check out the supported, up-to-date browser to know what computer you need to get the QuickBooks experience.
If you're getting the same results, I highly suggest contacting our QuickBooks Online Support Team. They can investigate what's causing the error to appear in the system.
Contact us through your product
- Sign in to your QuickBooks Online company.
- Go to Help (?).
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
- Ask the community to get help from businesses like yours.
Just a heads up, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. We will resume normal hours as soon as possible.
Don't hesitate to leave a comment below if you need additional information. I always have your back.
Thank you and stay safe!
