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arturoduncan1
Level 1

PayPal Connect stopped importing transactions 11 days ago. There is no error message and all appears as it is connected ok. Please advise on ideas on troubleshooting.

 
2 Comments 2
Fiat Lux - ASIA
Level 15

PayPal Connect stopped importing transactions 11 days ago. There is no error message and all appears as it is connected ok. Please advise on ideas on troubleshooting.

Utilize the trial period of another connector to bridge Paypal and QBO.

https://automate.io?ref=quickbooks

 

If it is running smoothly, then Paypal Connect may be down.

JaneD
Moderator

PayPal Connect stopped importing transactions 11 days ago. There is no error message and all appears as it is connected ok. Please advise on ideas on troubleshooting.

This has been reported to our engineers, arturoduncan1.

 

They have started an investigation to implement a permanent fix. As a workaround, you can manually upload transactions into QuickBooks Online (QBO) using a WebConnect file.

 

To receive updates on this, I highly recommend contacting our QuickBooks Support Team. They can pull up your account and add you to the list of affected users.

 

  1. From the Help menu, click on Contact us.
  2. Enter your concern and select Let's talk.
  3. Choose either Start messaging or Get a callback.

Now that your transactions are in QuickBooks, it’s time to go to the Banking menu to match and categorize the transactions.

 

Let us know if you have any other concerns. We're here to help.

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