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Payroll error: "Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors or employees."

 
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Payroll error: "Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors or employees."

Welcome and thanks for reaching out to the Community, @stacey21.

 

The employee(s) you're trying to pay may have been made inactive in QuickBooks Online (QBO), that's why you're getting this error message. If that's the case, let's go to the Employees page to double-check.

 

Here's how:

 

  1. Click the Workers menu at the left pane to get to the Employees page.
  2. In the Employee List drop-down, pick Inactive Employees

 

If they show as inactive, here's how to make them active again:

 

  1. Go to the Gear icon below the Add an employee option.
  2. Choose the Include inactive.
  3. Click Make active on the specific employee.

 

For additional information about the process, consider checking out this article: Add, edit, or inactivate an employee. Once done, try to run payroll again to double-check.

 

Please let me know if you have any other concerns or issues, and I'll get back to you as soon as possible. I'm more than willing to assist. Have a wonderful weekend!

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