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info61
Level 1

Printing the payroll summary report. QB online only printing the first page. I think it need to be setup properly on your side. Please help

 
12 Comments 12
AlcaeusF
Moderator

Printing the payroll summary report. QB online only printing the first page. I think it need to be setup properly on your side. Please help

Hello and welcome to the Community, info61.

 

It would be my pleasure to help you figure out this strange behavior in QuickBooks Online.

 

For now, we haven't received any reports from other users about the Payroll Summary report printing problem. What we can do is perform some basic troubleshooting to isolate the issue.

 

Let's start by updating Adobe Reader/Acrobat to the latest version or repairing the installation. The article I'm adding below will show you the steps on how you can do it:

 

How to update, repair, or re-install Adobe Reader/Acrobat.

 

If the problem continues and you're using Google Chrome, please review the settings of the browser. There's an option on the browser that will cause Print Preview to appear completely blank, or do nothing at all. 

 

You can follow the steps outlined in this article (scroll-down to Problem: I can't preview my forms in Chrome):

 

How to troubleshoot printer problems in Windows.

 

Please get in touch with me here if you need additional assistance with QuickBooks. I'll be eyeing out on your response.


 
 

cspc720
Level 1

Printing the payroll summary report. QB online only printing the first page. I think it need to be setup properly on your side. Please help

has there been any update to this thread?  I'm having the same issue

JanyRoseB
QuickBooks Team

Printing the payroll summary report. QB online only printing the first page. I think it need to be setup properly on your side. Please help

Hello there, cspc720.

 

Thanks for joining this thread. Allow me to help ensure you're able to print the Payroll Summary report successfully in QuickBooks Online (QBO). 

 

Have you tried to process the troubleshooting steps provided by my colleague AlcaeusF? If the issue still persists, let's try to print the report by opening your browser in incognito/private mode. This mode doesn't use the existing cache data files to lead a webpage. 

 

Here are the keyboard shortcuts to open a private browser: 

  • Google Chrome: press Ctrl+Shift+N 
  • Mozilla Firefox: press Ctrl+Shift+P 
  • Internet Explorer: press Ctrl+Shift+P 
  • Safari: press Command+Shift+N

If it works fine with the private browser, I suggest clearing your browser's cache to start fresh. The next time you log in to QuickBooks Online, your browser will download fresh copies of everything you see on each page. Any cache-related issues should be cleared up.

 

You may also try to save the report first as a PDF file before printing it. 

 

If that doesn't work, I recommend calling our QuickBooks Online Support Team. They have additional tools to pull up your account and investigate this further. 

 

Here's how you can contact our phone support: 

  1. Go to: Get help with QuickBooks Online.
  2. Click the contact us link. 
  3. Select the Search for something else, and type-in Customer Support
  4. Click Search.
  5. Scroll-down and click Get Phone Number

Please let me know how it goes. If you have any other concerns, don't hesitate to click the Reply button below. I'm always here to help. 

rojase21
Level 1

Printing the payroll summary report. QB online only printing the first page. I think it need to be setup properly on your side. Please help

Same Problem with me. Saving as PDF doesn't help either. 

SophiaAnnL
Moderator

Printing the payroll summary report. QB online only printing the first page. I think it need to be setup properly on your side. Please help

Other users have reported the same issue, and I'd like to let you know that this has been escalated, rojase21.

 

We're now searching for the possible causes of this behavior so we can come up with an immediate fix. I know a workaround that can help you print all the details of the Payroll Summary report. In the meantime, you can export the report to Excel and print it from there until we've resolved this for you.

 

Since we are collating the number of users affected by this issue, it would be best to contact us. This way, you'll be notified when a resolution is available.

 

Here's how to contact us:

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Online.
  3. Click the Running your business in QuickBooks topic.
  4. Select the Reports sub-topic.
  5. Scroll down and click the Get Phone Number button.

I appreciate your patience while we're working on getting this fixed. Please let me know if you need anything else.

Tonapah
Level 1

Printing the payroll summary report. QB online only printing the first page. I think it need to be setup properly on your side. Please help

Looks like this has not been fixed. I am having this problem in both the app and on a browser.

Leslea
Level 1

Printing the payroll summary report. QB online only printing the first page. I think it need to be setup properly on your side. Please help

Still having this issue and your excel fix is crappy since you have to reformat the spreadsheet to a readable, usable spreadsheet.  This should be more user friendly and able to import to accounting programs like the Desktop version.

FritzF
Moderator

Printing the payroll summary report. QB online only printing the first page. I think it need to be setup properly on your side. Please help

Thanks for getting back to us, @Leslea.

 

I appreciate you following the steps you've done to get this working. Allow me chime in for a moment and help make sure that you can print your payroll summary report in QuickBooks Online (QBO).

 

If you already tried the steps provided by my colleague @AlcaeusF and you're still having the same issue, I highly suggest reaching out to our Phone Support team. They have tools such as screen-sharing (remote access) that can pull up and check your account and further investigate. They can also perform more troubleshooting steps that can help resolved this.

 

Here's how to reach them:

 

1. On your QBO account, click the Help icon at the upper right.
2. Select Contact Us at the bottom to connect with our Support team.

 

Please let me know how it goes after contacting them. I'm only a post away should you have any additional questions or concerns. Take care and have a good one!

beldauto
Level 2

Printing the payroll summary report. QB online only printing the first page. I think it need to be setup properly on your side. Please help

Did anyone get a resolution to this - mine is doing the same thing. 

MadelynC
QuickBooks Team

Printing the payroll summary report. QB online only printing the first page. I think it need to be setup properly on your side. Please help

Welcome in this thread, @beldauto.

 

You can try performing the steps provided by my colleague @AlcaeusF first to sort this out.

 

If the same things happen, you can contact our Customer Support team immediately. They can determine the root cause of the issue and provide other troubleshooting steps.

 

Here’s how:

 

  1. Go to the Help (?) menu at the top.
  2. Click Contact Us.
  3. Enter your concern in the field and select Let’s talk.
  4. Choose to Get a callback.

You may also consider checking this Help article to get additional information about managing your QuickBooks account efficiently.

 

Keep in touch if you have an additional concern. It'll be my pleasure to assist if you need more help.

Esmerelda007
Level 1

Printing the payroll summary report. QB online only printing the first page. I think it need to be setup properly on your side. Please help

This is also happening to me. Has there been a fix?

Rea_M
QuickBooks Team

Printing the payroll summary report. QB online only printing the first page. I think it need to be setup properly on your side. Please help

Hello there, @Esmerelda007.

 

Right now, we have an ongoing investigation about the Payroll Summary report that's printing incomplete pages in QuickBooks Online (QBO). I assure you that our product engineers are actively working to have a permanent fix.

 

In line with this, I recommend contacting our Customer Support team. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its resolution. You can provide the INV-41374 to our representatives as your reference.

 

To contact our support, just go to the Help menu, then click Contact us and choose your preferred support method. For more details, visit this article: Contact the QuickBooks Online Customer Support team. Also, you can check out our support hours to ensure that we address your concerns on time.

 

Moreover, there are several payroll reports you can use to monitor your business and employees in QBO. For the complete list of available reports, kindly check out this article: Run payroll reports. It also contains the description of each report so you can pull up the right one to describe your needs.

 

Please let me know if you have other concerns. I'm just around to help.

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