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dkerckhof
Level 1

Problem with sync bank account, I have fixed connection but still shows error I have signed out and back in, still shows error, with chase

 
4 Comments 4
Adrian_A
Moderator

Problem with sync bank account, I have fixed connection but still shows error I have signed out and back in, still shows error, with chase

I appreciate all the steps you've done to resolve the error, dkerckhof.

 

Let's try syncing the accounts on an incognito window. It is the first steps to determine any browser-related issues. I've added these keyboard keys to open a private window:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If it works, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages. 

 

You can also log in on a different browser like  Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge as alternative.

 

Once the transactions synched, you can categorize them. I've added this link as a reference: Categorize transactions in QuickBooks Self-Employed.

 

I'll be around if there's anything that I can help. Keep safe!

dkerckhof
Level 1

Problem with sync bank account, I have fixed connection but still shows error I have signed out and back in, still shows error, with chase

Thank you for the help, i forgot to mention that it's my android app, what it is exactly saying is " We can't find your account. Your account stopped syncing with quickbooks. Let's take a look and get your transcations back on track" Also show red dot with exclamation point. what is wierd is that it actually shows it has updated, also under fix connection it works. so it's not automatically connecting I guess. I have updated the app, log out/in, reboot phones. 

Adrian_A
Moderator

Problem with sync bank account, I have fixed connection but still shows error I have signed out and back in, still shows error, with chase

I appreciate for all the steps you've done to resolve this issue, dkerckhof.

 

At this time, I'd recommend reaching out to our Phone Support team. One of our agents there can do a screen-share with you and verify what causes the error.

 

Here's how:

 

  1. Log in your account on a web browser.
  2. Click the Assistant button.
  3. Enter Talk to a human.
  4. Enter We can't find your account. Your account stopped syncing with Quickbooks. Let's take a look and get your transactions back on track.
  5. Click I still need a human.
  6. You can select how you'll want to contact us.

 

Once everything's good, you can categorize the transactions.

 

 

Let me know if you need help. Take care!

dkerckhof
Level 1

Problem with sync bank account, I have fixed connection but still shows error I have signed out and back in, still shows error, with chase

Thank you what it actually was when I went into the program under banks I shut off one of 2 accounts under the same bank settings and it didn't like that, I wanted to delete the acct all together but I just turned it back on.

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