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jmeyers
Level 1

Prompted to renew my bank connection (error 353). Logged into bank and agreed to share information, I am not seeing transactions updated automatically. Suggestions?

 
8 Comments
Charies_M
Moderator

Prompted to renew my bank connection (error 353). Logged into bank and agreed to share information, I am not seeing transactions updated automatically. Suggestions?

Thanks for bringing this to our attention, jmeyers.

 

Let's try manually updating your bank account to refresh the connection. This is also used to resolve common bank errors like the Error 353.

 

Here's how:

 

  1. Go to the Banking tab.
  2. Select the bank account and click Update.
  3. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.
    QBO Update.PNG

You can go over this guide on bank error codes for additional troubleshooting option when there is a bank error.

 

If the transactions are still not updating, please contact our QuickBooks Care Support so they can conduct further investigation. Below are the instructions on how you can reach them:

 

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback
  6. Type in your contact info.
  7. Select Confirm my call.
    QBO Phone.PNG

Let me know if you have other questions. I'm always happy to assist you further. Have a great day ahead.

DDPAGE
Level 1

Prompted to renew my bank connection (error 353). Logged into bank and agreed to share information, I am not seeing transactions updated automatically. Suggestions?

I have been receiving the353 error for well over a month now. I continually check the box to fix and notify me when resolved ... no one has called, ever! I worked with a rep a week ago who also promised an update and still nothing. It's inconceivable to me that Quickbooks would let an issue like this continue for week upon week. If I wanted to manually download transactions I would have purchased a desktop edition, not "on line"! QUICKBOOKS, PLEASE POST AN UPDATE ON THE RESOLUTION OF CONNECTING TO CHASE BANK ACCOUNTS!

Maybelle_S
QuickBooks Team

Prompted to renew my bank connection (error 353). Logged into bank and agreed to share information, I am not seeing transactions updated automatically. Suggestions?

Hello there, @DDPAGE.

 

We understand the frustration of not having this function as expected and the importance of getting this resolved as quickly as possible.

 

Currently, we have an open investigation (INV-45651) about connecting Chase bank accounts in QuickBooks Online (QBO). Rest assured, this has already been raised to our banking engineers to know the root cause of this unexpected behavior.

 

In the meantime, I'd recommend reaching our Customer Support Team so you'll be added to the list of affected users. This way, you'll be notified immediately once this is available. You can have them add to the investigation number (INV-45651).

 

Please check our support hours to ensure that we address your concerns on time: Support hours and types.

 

Also, here's an article you can read to learn more about managing your downloaded transactions: Download, match, and categorize your bank transactions in QuickBooks Online.

 

Stay in touch with us if you have other questions. We're always happy to help. Take care!

Syl-via
Level 1

Prompted to renew my bank connection (error 353). Logged into bank and agreed to share information, I am not seeing transactions updated automatically. Suggestions?

Hello. Curious if this was ever resolved for you? I am currently dealing wit the same issue and I feel like I have been dealing with is since end of last year. I am with you, I cannot believe QuickBooks would allow such an issue to linger for so long. I'm tired of manual uploads. 

MariaSoledadG
QuickBooks Team

Prompted to renew my bank connection (error 353). Logged into bank and agreed to share information, I am not seeing transactions updated automatically. Suggestions?

Let me add some information about bank transactions not automatically updating, Syl-via.

 

May I know what's the name of your bank?

 

If you're referring to Chase bank not updating automatically, the issue has already been resolved. However, if you're still getting the same error, I recommend contacting our support team to investigate this further. They have the tools to pull up your account in a secure environment and double-check your account. You can follow the steps below on how to reach them.

  1. Go to Help.
  2. Select Contact Us.
  3. Enter your concern in the What can we help you with? field.
  4. Click Continue.
  5. Choose a channel where you want to connect with our specialists.

Additionally, I've also included this reference for a compilation of articles you can use while working with us: Help Articles in QuickBooks Online.

 

Fill me in if you have any questions about banking. Remember, we're here to help you always.

MelissaDiaz
Level 1

Prompted to renew my bank connection (error 353). Logged into bank and agreed to share information, I am not seeing transactions updated automatically. Suggestions?

Hello,

 

Chat seems to be the only way to contact support and I'm on my 3rd chat trying to get this resolved. Is there no other help available?

JenoP
QuickBooks Team

Prompted to renew my bank connection (error 353). Logged into bank and agreed to share information, I am not seeing transactions updated automatically. Suggestions?

We'd want to make sure that you get the help that you need, MelissaDiaz.

 

Can you tell us if you're getting the same banking issue? Are you also using a QuickBooks USA account? Aside from chat, we also have a Phone Support Team that can help with your concern. Here's how you can reach out to them: 

 

  1. Go to the Help menu and select Contact us.
  2. Type in "talk to a human" in the chatbox and press Enter.
  3. Click Get help from a human.
  4. Select the Have us call you option. 

 

More details about their contact details are discussed here: QuickBooks Online Support.


Aside from that, the Community can also provide steps and related articles that can help you sort it out. Let me also share these articles for additional and future reference:

 

 

Please don't hesitate to reach out to us again or add a reply below if you need anything else. We're always here to help. 

 

have us call you.PNG

Fiat Lux - ASIA
Level 15

Prompted to renew my bank connection (error 353). Logged into bank and agreed to share information, I am not seeing transactions updated automatically. Suggestions?

@MelissaDiaz 

Utilize the trial version of SlickConnect to isolate the issue. If the same error persists, the problem is your bank.

https://www.moneythumb.com/?ref=110

 

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