Prompted to renew my bank connection (error 353). Logged into bank and agreed to share information, I am not seeing transactions updated automatically. Suggestions?
I have been receiving the353 error for well over a month now. I continually check the box to fix and notify me when resolved ... no one has called, ever! I worked with a rep a week ago who also promised an update and still nothing. It's inconceivable to me that Quickbooks would let an issue like this continue for week upon week. If I wanted to manually download transactions I would have purchased a desktop edition, not "on line"! QUICKBOOKS, PLEASE POST AN UPDATE ON THE RESOLUTION OF CONNECTING TO CHASE BANK ACCOUNTS!
We understand the frustration of not having this function as expected and the importance of getting this resolved as quickly as possible.
Currently, we have an open investigation (INV-45651) about connecting Chase bank accounts in QuickBooks Online (QBO). Rest assured, this has already been raised to our banking engineers to know the root cause of this unexpected behavior.
In the meantime, I'd recommend reaching our Customer Support Team so you'll be added to the list of affected users. This way, you'll be notified immediately once this is available. You can have them add to the investigation number (INV-45651).