Protocol Handler Error 15227

Hi there, amcc1.

Aside from turning off your firewall, we have other recommended troubleshooting steps that can resolve the errors. 

Start with installing a digital signature certificate. Here's how:

1. Do a Windows Search in either the windows start menu, or the windows file explorer for QBW32.exe, which is located in C:\Program Files\Intuit\QuickBooks.
   To search for QBW32.EXE in Windows 7:
   1. If QBW32.EXE does not come up during initial search, click the link for More Results in the Windows Searchsection.
   2. On Next Screen, click on Computer icon. (Windows will run a search in your computer).
   3. From search results, findQBW32.EXE that has a Type of Application.
2. Right-click QBW32.exe, and select Properties.
3. Click the Digital Signature tab, and ensure Intuit, Inc. is selected in the signature list.
4. Click Details.
5. In the Digital Signature Details window, click View Certificate.
6. In the Certificate window, click Install Certificate.
7. Clicking Next until Finish is displayed. Then, click Finish.

Make sure to restart your computer before downloading an update. Let me also route you to these articles for more details:

• Error 15xxx (15000 series) when getting updates
• Verify And Troubleshoot QuickBooks Desktop And Internet Explorer Settings

You can also contact our Technical Support Team in case the error persists. Here's how:

1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Desktop, then click Pro or Premier.
3. Click Solving Issues and Error Messages, and then select Upgrade and Update Issues.
4. Click Get Phone Number.

Leave a reply below if you need anything else. 

Hello, @Anonymous.

I appreciate your efforts in trying out the given solution above. Allow me to step in for a moment and share some information to help resolve the errors.

These errors usually come up after installing the new QuickBooks version or when attempting to download a payroll update. To resolve the issue, follow the steps below:

Solution 1: Run QuickBooks as the Administrator, then try the update.
1.    Right-click the QuickBooks icon, then select Run as Administrator.
2.    Enter login credentials.
3.    Go to Help and click Update QuickBooks.
4.    In the Update QuickBooks window, click the Update Now tab. 
5.    Click to select the Reset Updates checkbox before clicking the Get Updates button.
6.    Hit OK to confirm the reset.
7.    When the update is complete, the Get Updates button becomes active and the words Update Complete appear below. 
8.    If the QuickBooks Update Service message appears, click the Install Now button. The update should install successfully.

Solution 2: Make sure Internet Explorer is set to be your default browser.
1.    Open Internet Explorer.
2.    From the Tools menu (Gear icon), select Internet Options.
3.    Select the Programs tab.
4.    Under Default Web Browser click the Make Default button.

Solution 3: Repair QuickBooks Desktop.

1.    Restart the computer.
2.    Back up your QuickBooks company file.
3.    Go to Start and then Control Panel.
4.    Select Programs and Features. 
5.    In the list of programs, select QuickBooks.
6.    Choose Uninstall/Change, then click Continue and Next.
7.    Click Repair and then Next. Wait for it to complete.
8.    Once done, hit Finish.

Solution 4: Uninstall and reinstall QuickBooks using clean install for Windows.

That should do it. Please give these steps a try and let me know how it goes. If you need anything else, leave a reply below, I’ll be here to help. Thanks for coming to the Community, and take care!

Hi, @Anonymous.

Thanks for getting back to us. I'm here to guide you to the right support so you can get the help you need. 

I appreciate you for taking the time to follow all the instructions provided by my colleague KhimG just to resolve this error. Since the issue persists, I encourage you to contact our QuickBooks Desktop Support Team so they can do a remote session and investigate this further. They can also create a new investigation for this issue and once it has been open, you’ll be receiving an email notification about the updates and progress.  

Here's how you can contact our live support:

1. Follow the Official Intuit Contact link.
2. Select your QuickBooks product.
3. Select an issue type from the menu below, you need only to select two options for the contact information to appear.
4. Click Start a message at the bottom.

Please let me know how it goes by clicking the Reply button below. I'll be around to help if you have any other questions about QuickBooks. Have a good one. 

@Anonymous 

Did you ever find a solution? I am running into the exact same problem as you, still have those three pesky errors. Any help you could provide to fix those errors would be greatly appreciated!

Hello there, @azpcp.

I appreciate you taking the time posting in the Community. Let's get Error 404 and 15227 sorted for you and back on track.

Service messages only apply to customers who are using features like a Merchant Account and QuickBooks Online Billing. You'll encounter the error if this update doesn't apply to you or there are none available. Rest assured, when something new needs to be downloaded it will come through as expected.

You can enable automatic updates to make sure QuickBooks is on the latest release. The following article contains information and detailed steps about this: Update to the latest release of QuickBooks Desktop.

Please don't hesitate to let me know if I can be of further assistance. Wishing you well.

@MaryGraceS 

I have read in numerous other posts that these errors only apply to these particular services. I do indeed have Inuit  Merchant Services and use online payments as well as payroll through Quickbooks. That is why I am trying to find the solution. 

I have done all the steps uninstalling, reinstalling, everything and it's not fixed problem. I really would rather not be on the phone with help for 3 hours and still not get it resolved. That is why I am asking  for help finding the solution here.

Hello there, azpcp.

Thanks for getting back.

All the steps provided by my colleagues should help fix the Error 15227 and all other errors mentioned in this thread. I appreciate your effort in trying all the recommended troubleshooting steps given above.

If you're done with all the steps but is still having the same error, I suggest you get in touch with our Care Support Team. They have extra tools like screen sharing so they can take a closer look at the issue. They'll be able to conduct a deeper investigation on what's causing the error to come up with a fix. 

Here's how you can reach them out: Contact the QuickBooks Desktop Customer Support Team.

You can also provide the link to this post to the representative so they'll be able to run through the whole details of your concern. 

If you have any other questions, be sure to let me know by leaving a comment below. I'm always here to help.

Hello @Anonymous,

Let me route you to the best help available so someone can privately review your account and get your concern about the error message addressed.

Here in the Community, we don't have a direct view of your account for security reasons. Thus said, I'd recommend contacting our Customer Care Support.

They can pull up and look into your account in a secure environment and explain fix the error you've encountered.

To contact our dedicated support, here's how:

1. Go to Help.
2. Select QuickBooks Desktop Help.
3. Click Contact us.

Here's an article you can read to learn more about contacting our support: Contact the QuickBooks Desktop Customer Support Team.
 
Please know that even if you don't have the Online Payment services, you can also encounter the same error. With this, I also recommend checking your internet connection. Errors like these may occur if you don't have a working internet connection.

Lastly, feel free to visit our Help articles page for QuickBooks Desktop if in case you need to learn some "How Do I" steps."

Please let me know in the comment section below if you have any other questions. I'll be always around to help.

In April 2019 I spent $3,700 for 2 years of support to help rectify numerous redundant Quickbooks errors.  This year I was told by Quickbooks India that since I had these 3 errors:

Protocol Handler Error 15227

Service Messages Error 404

Move QuickBooks Error 15227

I was told that it was probably a Windows 10 conflict.  I was charged another $1,600 last month to add another "advanced" level of support service for 3 years.

Seriously!??  I have been scammed!  $5,000+++!!!

Although the errors persisted at the conclusion of another 4 hours session on August 28, I was assured that the errors would be rectified within a week or so.  I am so angry at empty smiling assurances. 

Since I am a CPA, I can assure you that every one of my clients will warned!

I appreciate you voicing out this issue and providing detailed information, c3pa.

I'd love to help to get this sorted out. To get this resolved, let me connect you to our Support Team to take a look into your account to verify this information.

Since this is a public forum and we don’t have visibility in pulling up account information, it would be best you contacting our QuickBooks Customer Care Team. They'll be able to pull up your account in a secure environment and make sure you’re paying the right amount for your Subscription.

Here's how to reach them:

1. In your QuickBooks Desktop company file, click the Help menu located at the top.
2. Select QuickBooks Desktop Help.
3. Click Contact Us button.
4. In order to route you to the correct support expert, we need to know what type of question you have.
5. Click Continue.
6. We’ll provide you a few options. You choose which one is best for you. 

If you have any other issues or concerns, please know that I'm always here to help. Have a great day!

Not sure what you mean by "supports you locally".

We are to call [removed] for support.

Quickbooks support personnel include Mukesh Pal, Ishfaq Bhat, Saleed and several others.

Thank you Mirriam.  I did as you suggested and was directed to a canned "Error 15227" response which simply repeated the suggestions on this topic in the community. So it didn't help.

I was given a Quickbooks Support line [removed].  But that is the very staff I am having troubles with. (PS maybe not India, maybe Pakistan)

Hi there, c3pa.

Thank you for posting here in the QuickBooks Community.

The errors that you've encountered is under investigation. We already submitted a notification about this and our engineers are all working together for the nearest solution.

In the meantime, you'll have to contact our QuickBooks Support Team to add you to the list affected users. They can also pull up your account to verify the charges that was charged from your account.

You may check this article on how to run the QuickBooks File Doctor which allow to automatically opens the firewall ports to configure Windows Firewall. For the detailed instructions and steps, you may check this article: Configure firewall security settings for Desktop.

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

I am having the same issues with the same errors and your teck support by calling has not been helpful at all.  At this time this has to be a known issue and there should be a solution. If not we need to be told that and not all this bs to try that does not fix the issue.  What do you have to say to that?

It is now 12/27/19.  Has the Quickbook engineers found a solution for these errors yet?

Hi there, @DudleyBeaty. 

I've checked the status of this Investigation- 31779 and still In progress. Our engineers are tirelessly working on this to understand why this unexpected behavior is happening and to find a permanent solution. 

While they are at it, let's perform the following workaround to isolate the fatal error you're getting. You can follow the steps provided by my colleague @KhimG above. 

If the issue persists, I recommend checking these helpful articles:

• Verify and Troubleshoot QuickBooks Desktop and Internet Explorer settings.
• Configure Firewall and Internet security+ settings for QuickBooks Desktop.
• Install/uninstall QuickBooks Desktop in Selective Startup.

I believe that you've already added to the list of affected users. You will be notified via email as soon as the issue is resolved. 

You can also go to this article: http://status.quickbooks.intuit.com/. You can sign up with that website so that you'll be up to date if there are ongoing issues and the statuses of any investigation. Simply click the Intuit Developer Group then click the Subscribes to Update button. 

Thank you for your patience and understanding of DudleyBeaty. Rest assured, we are treating this issue as a top priority. 

@DudleyBeaty 

To isolate the issue, open your data file on trial license of Pro 2020. 

Tell me how that is going to help?