Purchase quickbook with enhanced payroll subscription from staples

Welcome to the QuickBooks Community, marcia58, and thank you for choosing QuickBooks to do your business! I will be delighted to show you how to active your enhanced payroll service for QuickBooks Pro 2021. Here's how:

1. Go to Employees, then select Payroll. 
2. From here, you would need to choose Install Payroll from Box.
3. Enter in the field the Payroll License and Product Information. This can be found on the folder inside your box and the product number will be in the directions on the folder.
4. Click Continue.
5. Complete the areas in the Payroll Company Legal Information sections. Please note that the EIN will appear on the tax filings.
6. In the Billing Information section, review the disclaimer and add the payment and contact information.
7. Select Continue.
8. Sign in to your Intuit Account, and click the Start Payroll option in the Confirmation.

Once this is complete, your new payroll subscription will be activated. To start, use this link to complete the Payroll Setup Interview to ensure you have the right payroll settings.

Please do not hesitate to reach out if you have any questions during this setup process. My team and I will do our best to assist you! Simply comment or mention my name below. Until then, I hope you enjoy the rest of your day!

I am sorry I have quickbooks desktop pro plus 2021. When I click on Employees the employee Center and the payroll Center shows.  It does not say anything about installing from a box. when I go to payroll center it say I must download and install the latest payroll update before i can process payroll forms. After saying ok it say I must download and install the latest payroll update again. Then an unrecoverable error occurs  

I have purchased my new subscription from Staples as a download. I currently have 2 companies that I need to install payroll for, so I'll need 2 of my service keys for now and access to the 3rd soon. Please give me the steps to cancel my old subscription and begin with the new.

I appreciate you joining the thread and providing detailed information about your concern, rinerbkpg.

To cancel your old subscription, here's what you'll need to do:

1. Sign in to camps.intuit.com.
2. Find your app or subscription in the Products & Services list.
3. Click Details.
4. Select Cancel Service under the active.
5. Provide any details about why you are leaving so we can improve our services. Then, tap Continue to cancel.
6. Hit Cancel Now to confirm your cancelation.

For more details, check out this article: Cancel your QuickBooks Desktop subscription.

Here's also a resource that you can read which you may find helpful: 

• QuickBooks Desktop cancelation policies
• QuickBooks Desktop needs a subscription to start using QuickBooks
• Start a new company file with data from your existing file

Please let me know in the comment section if you need further assistance. I'm always here to help. Take care!