I do work for a CPA firm, so they have 5 different versions of QB on 10 different PCs and they usually work OK. But I have one lady there who's 2019 QP Pro will not see a mapped drive letter when trying to open a company. The mapped drive shows fine outside of QB. It also shows fine if I log in to the PC as a different user, but when logged in as her it does not show. I have completely removed and reinstalled 2019 with no luck. Any ideas?
The user access might have been damaged, MBMiller.
Let's create a new user profile in QuickBooks to resolve this. Here's how:
Check this article for more information: QuickBooks Desktop Users and Restrictions. Make sure to check again if it's now working.
Stay in touch with me if you need further assistance.
Hi there, @MBMiller.
Great to have you back in the Community. I can assist you with the information that you need.
I suggest creating a folder specifically for the company files, make sure that it's in a shared drive. Then move to the local computers and create a mapped drive to the folder created, and then you can access all your files in one place.
If you need any assistance with this process, let me know. I'm just a click away.
Again, thanks but I don't think you understand what I am saying.
We have a Windows 2012 server. All the QB company files are on a shared folder on that server. 10 people access those files though a mapped Q drive. On one persons QB, when she tries to open a company file, the open file dialog does not show the Q drive. Windows explorer outside of QB shows the drive fine. If I login to her computer as a different user, the Q drive shows in QB, so it is something specific to her user profile that is not working.
I appreciate your prompt response, @MBMiller.
You'll need to check the user's permission to access the shared company file to see if it's set up correctly.
To do that:
Make sure that the following settings are set to Allowed:
If your permissions aren’t set accurately, perform these steps to fix it:
For more details about the Windows access and permissions to share company files in QuickBooks, please see this link: Set up folder access.
In case you encounter an error message while opening the file, check out this article: Message: You do not have sufficient permissions to the specified folder
Let me know if there's anything else you need. I'll be around to provide further assistance. Cheering you to a prosperous year!
In order to get this working, I had to create a new Windows user profile for the user. Something buried deep in the user profile was causing this. I did the full clean install thing and that did not fix it. The problem had nothing to do with file permissions.
This problem had nothing to do with file permissions in Windows I was finally able to solve it by renaming her windows profile folder and letting Windows create a new profile when she logged back on. So, any idea what may have caused this?
I'm happy to know that you're able to resolve the issue, MBMiller.
It's possible that the Windows user profile was corrupted due to the following:
Let me know if there's anything else you need. The Community is here 24/7 to help you with your QuickBooks concerns. Thanks.