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Community Contributor *

QB 2010 and Office 365 x64 Compatibility

I just moved QB 2010 to a Windows 10 Pro x64 and installed Office 365 x64. When I go to the "Send Forms" in preferences, I get an error box titled "Microsoft Office Outlook" with the text:

"Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client."

I have gone through confirming default and that it works along with all the suggestions I have come across here and Google searching. One comment on a post stated 32-bit programs can't see 64-bit programs. I'm not convinced this statement is entirely true. But it makes me wonder if in fact, 32-bit QB 2010 or any version, is unable to access 64-bit Outlook. Does someone know for sure if this is true? If so, I presume I have two options: 1, uninstall Office 365 x64 and install Office 365 x86 or 2, upgrade to a 64-bit version of QB.

By the way, after I clear the error message, the My Preference tab of Send Forms only contains a checkbox to "Auto-check the 'To be e-mailed' checkbox if customer's Preferred Send Method is e-mailed."

Thanks,

Bill

Solved
Best answer 05-16-2019

Accepted Solutions
Moderator

Re: QB 2010 and Office 365 x64 Compatibility

I want to officially welcome you to the Community, BillD.

 

Thanks for providing in-depth information about the QuickBooks Desktop compatibility concern and for trying the recommended troubleshooting. Let me help fix the error so you can get back to business in no time.

 

First, I'd like to share that QuickBooks Desktop has a discontinuation policy. This means that older versions like 2010 (Pro, Premier, Enterprise Solutions, Accountant Edition, and Mac) will no longer have access to add-on services. Outlook is one of the affected services.

 

With that said, to continue using it, we recommend upgrading to the latest version of QuickBooks

 

Regarding Office 365, this is only supported when it is installed locally, not the web version.

 

As for your other question, only QuickBooks Desktop 2016 R7 and later is compatible with Windows 10. However, this version will be discontinued after May 31, 2019.

 

Lastly, you'll see the complete options on the My Preferences screen once we've make sure QuickBooks is compatible with your operating system.

 

You can always refer to this article for further guidance: QuickBooks is unable to send your email to Outlook.

 

This should point you in the right direction. 

 

If you have follow-up questions or concerns, reach out to me. I’ll be right here to help. Have a good day.

4 Comments
Moderator

Re: QB 2010 and Office 365 x64 Compatibility

I want to officially welcome you to the Community, BillD.

 

Thanks for providing in-depth information about the QuickBooks Desktop compatibility concern and for trying the recommended troubleshooting. Let me help fix the error so you can get back to business in no time.

 

First, I'd like to share that QuickBooks Desktop has a discontinuation policy. This means that older versions like 2010 (Pro, Premier, Enterprise Solutions, Accountant Edition, and Mac) will no longer have access to add-on services. Outlook is one of the affected services.

 

With that said, to continue using it, we recommend upgrading to the latest version of QuickBooks

 

Regarding Office 365, this is only supported when it is installed locally, not the web version.

 

As for your other question, only QuickBooks Desktop 2016 R7 and later is compatible with Windows 10. However, this version will be discontinued after May 31, 2019.

 

Lastly, you'll see the complete options on the My Preferences screen once we've make sure QuickBooks is compatible with your operating system.

 

You can always refer to this article for further guidance: QuickBooks is unable to send your email to Outlook.

 

This should point you in the right direction. 

 

If you have follow-up questions or concerns, reach out to me. I’ll be right here to help. Have a good day.

Community Contributor *

Re: QB 2010 and Office 365 x64 Compatibility

Thank you, PreciousB. I am using the desktop version of Office 365. I have gone down that path of "further guidance" with no resolution.

My question is if I upgrade my desktop version of QB to latest w/x64, can I count on my Outlook and QB working together again to send out invoices?

Bill

Community Contributor *

Re: QB 2010 and Office 365 x64 Compatibility

Final update: I purchased QB Pro 2019 and installed, updated my company file and it appears to work. One of the probably many things I'm going to have to get used to is the e-mail is no longer text. It is an image, I guess and I can't edit it or customize in the body of the e-mail. If I set up additional templates, can I select which ones to use for my invoice?

QuickBooks Team

Re: QB 2010 and Office 365 x64 Compatibility

Thanks for keeping me updated this, @BillD.

 

It's great to hear that your QuickBooks is now updated and you're now up and running. Let me provide some insights about setting up additional invoice templates in QuickBooks Desktop.

 

Yes, you can select which template you're going to use when creating sales transactions in QuickBooks Desktop. To do that, you have to add the new template before applying it on your transaction.

 

Here's how:

  1. Click on List at the top menu bar.
  2. Select on Templates.
  3. Click on the drop-down arrow beside templates and choose New.
  4. Choose your desired sales form.
  5. Click on OK to save the changes.

add temp.PNG

Once done, you can now select the template that you added upon creating an invoice.

add temp2.PNG

 

To give you more details about customizing templates in QuickBooks Desktop, please check out this article: Use and customize form templates.

 

This information should brighten up your day.

 

Feel free to reach back out to me if there's anything else you need about this concern. I want to ensure you're taken care of. Wishing you and your business continued success.

 

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