I see this is your first question so let me take the time to welcome you here to the Community, @rlbongo.
I'm here to help make sure that this is taken care of, but I need more details about your concern so that I'm able to provide you with the best information.
May I know what specific issue you're facing? Are you having any problems while working or accessing QuickBooks? Any additional information will be much appreciated. You can leave a comment by clicking the Reply (green) button below.