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Level 1

QB Crash right after opening on iPhone

I just changed from an android to new iPhone and have uninstalled and reinstalled QB but as soon as I log in, it shuts down.  Any other fixes? 

3 Comments 3

QB Crash right after opening on iPhone

Hi there, @shaybb33.


Thanks for posting here in the Community. I'm here to share some information about the issue you're getting when logging into QuickBooks Online (QBO) application.


We have received reports regarding the QBO application crashing and our Product Developers are currently investigating and working to get it fixed as soon as possible. I'd highly recommend contacting our Support Team and provide this investigation number INV-21697 so they can add your company details to the list of affected users.


By doing this, we will be able to send you an email notification once an update is available. I'll also update this post as soon as I get a message from them that this has been fixed.


Here's how to reach them:

1. Go to this link:
2. Select QuickBooks Online United States in the upper-right corner of the page.
3. Pick Running your business in QuickBooks for the topic.
4. Choose Apps.
5. Go to the 2nd section and click the Get Phone Number button.


In the meantime, you can log into your QBO account using a computer or a mobile browser as a workaround.


Thanks for your understanding and patience as we are doing our best to get this fixed. Please don't hesitate to leave a comment if you have additional questions or I can be of any assistance.

Level 1

QB Crash right after opening on iPhone

Thank you, we got it all fixed up! 



QB Crash right after opening on iPhone

Hi, @shaybb33.


It's nice to see you here in the Community again and thanks for getting back to me.



Glad to know that you've already resolved the issue.


Please don't hesitate to post again or leave a comment below should you have any follow up questions. I'm always here to help you out. Take care and enjoy the rest of the day!

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