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MarcNJ
Level 1

QB Crashing on Local Machine when closing Company File

We have a set-up with two computers, one of which acts as the "server" for QB.  No matter which machine is being used, when an attempt is made to close QB (or just close the company file), QB crashes with this error: https://ibb.co/d82ikf (also see attached screenshot).  This support document (https://community.intuit.com/articles/1459751-error-message-connection-has-been-lost) talks about using QB File Doctor, and we've tried that, but it was unable to "repair" the QB Company File to fix the problem.  I'm assuming this is an issue with the QB company file, but am not certain.  Any help/suggestions/thoughts on how to resolve?  Thanks!

5 Comments
Anonymous
Not applicable

QB Crashing on Local Machine when closing Company File

Hi there, MarcNJ,

 

I appreciate the details you've shared  to help us isolate the problem.

 

Since the Diagnostic Tool did not work for you, I'd recommend trying a different solution to get past the problem. The crashing behavior of QuickBooks saved on a network file can be caused by incorrect folder permissions, firewall configuration, or internet settings in Windows.

 

To resolve this, we recommend following all the solutions outlined in this article: Connection to QuickBooks Company File is Lost.

 

Once done, reboot your computer then reopen your QuickBooks company file. If you get the same result after trying the steps, I'd suggest contacting our Support Team. They can help configure your server settings in a secure environment. Here's how to get in touch with our Phone Support:

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact
  2. Choose QuickBooks Desktop.
  3. Select your QuickBooks version.
  4. Click the Search for something else button.
  5. In the Tell us more about your question box, type Crash Error.
  6. Click Search.
  7. Scroll down and click the Get Phone Number button.

Keep me posted if you have anymore questions with QuickBooks. I'm just a comment away ready to help you.

MarcNJ
Level 1

QB Crashing on Local Machine when closing Company File

I'm happy to try that (although can't this second), but two points that might conflict with those troubleshooting steps helping to resolve the issue:

 

1) I think this "crash on close" issue was happening even prior to us networking the two machines and the crash was happening when just trying to open (and then close) the QB Company File on a standalone install of QB.

 

2) The installation of QuickBooks Premier on the "server" laptop is pretty much brand new - I just did it a few days ago.  And that was right after I rebuilt that laptop (e.g. wiped, reinstalled OS, reinstalled apps, etc.). 

Let me know if the above changes the troubleshooting I should try.  Thanks!

Charies_M
Moderator

QB Crashing on Local Machine when closing Company File

Hello there, MarcNJ.

 

We appreciate your effort on trying out the steps provided by my colleague. I'm here to share with you some additional options to resolve this issue.

 

This time, we can update QuickBooks Desktop to the latest release. Once done, let's suppress your QuickBooks Desktop while starting it up. This is to prevent QuickBooks from opening multiple windows all at once.

 

Here's how:

  1. Right-click the QuickBooks Desktop icon.
  2. Press and hold the CTRL key and select Open.
  3. Hold the CTRL key until you have the No Company Open window.
  4. Open the company file.

Otherwise, you can check out this article for more troubleshooting options: https://community.intuit.com/articles/1460106

 

Keep me posted if you have more questions. I'll be here to further assist you.

MarcNJ
Level 1

QB Crashing on Local Machine when closing Company File

As far as I know the QB installations are the latest versions.  And I'm unclear about the section re: suppressing multiple windows - from what I can see in all of my testing, only one QB window opens up, and then attempting to close that window after logging in to the QB Company File causes the crash/abort.  

 

Is there some trial software of the QB Premier I can maybe install in a virtual machine, and that way I can create a new company file, test opening/closing it, and then try with the existing company file to see if that still causes the crash (which would pretty much narrow it down to an issue with the company file vs. the installed software)?  

 

Or any other suggestions/help is also greatly appreciated.  Thanks!

Rasa-LilaM
QuickBooks Team

QB Crashing on Local Machine when closing Company File

Hello there, MarcNJ.

 

Thanks for being part of the QuickBooks family. I'd be glad to help you get back on track.

 

Since you’ve already tried the QuickBooks Install Diagnostic Tool, another way to isolate the issue is running the Verify and Rebuild Data Utilities. These tools will help you check if there are any data issues in your file that contribute to this issue.

 

Before doing so, make sure to create a backup copy to help avoid accidental loss in the future. Once done, let’s start with performing the troubleshooting steps.

 

To run the Rebuild Data utility:

  1. From the File menu, click on Utilities.
  2. Select Rebuild Data.

To run the Verify utility:

  1. From the File menu, click on Utilities.
  2. Select Verify Data.

 

If you get the same result, I suggest restoring the previous backup copy and run the Verify and Rebuild Data Utilities. Doing so will determine if the issue is with the company file or the software itself.

 

If the issue persists, I suggest contacting our Technical Support Team. They have extra tools, such as screen sharing, to dig deeper into the issue.

 

Here's how to reach them:

  1. In your browser, enter this link:https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks version.
  3. Select the issue/topic.
  4. Click on the Get Phone Number button.

If you want to download the trial version of the software, check out this article for more details: QuickBooks Desktop trial links.

 

After giving them a call, I'm confident you can seamlessly access your QuickBooks.

 

Feel free to let me know if you have additional questions about using the software. I'd be glad to lend a helping hand. Wishing you the best.

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