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Experienced Member

QB Mac 2019 crashes constantly in Mac OS Sierra.

Can I turn off crash reporting as it does not seem to help a thing.  It happened in 2016 all the time to.

 

5 Comments
Experienced Member

Re: QB Mac 2019 crashes constantly in Mac OS Sierra.

Correction, I am now running Mojave. It happened in Sierra too.

QuickBooks Team

Re: QB Mac 2019 crashes constantly in Mac OS Sierra.

Thanks for reaching out to us in the Community, @CarolineEddy.

 

Currently, there isn't a way to turn off the crash report in QuickBooks Desktop (QBDT) for Mac. However, we can perform some troubleshooting steps to fix the crash catcher while using the program.

 

Let's start by making sure that your QuickBooks is updated to its latest release. Here's how:

 

1. On the taskbar at the top, click QuickBooks.
2. Select Check for QuickBooks Updates.
3. Follow the prompts to install/download the update.

 

If the issue persists, run the built-in diagnostic and repair tools called rebuild and verify data utilities. These tools comb through, repair, and notify you of data damage within the file.

 

1. Go to the File menu.
2. Pick Utilities and Rebuild Data.
3. Click OK when you see Rebuild has completed.
4. Now, go back to File, then Utilities and select Verify Data this time.

 

If it finds an issue with your data, you will be prompted to Rebuild Now or View Errors. Choose Close, then perform the steps below:

 

1. Find and check the QBWin.log or QuickBooks.log files.
2. Scroll all the way to the bottom for the most recent Verify information.
3. Find the line that contains the LVL_ERROR, then check Top data damage errors in QuickBooks Desktop.

 

If you're getting the same result, consider checking out this article and proceed to solutions 3 and 4 for additional troubleshooting steps: Resolve Crash Catcher displaying while using QuickBooks for Mac.

 

That should get you fixed right up. Keep me posted on how everything goes in the comment section. I'll be here if you for further assistance. Take care and have a great weekend.

Established Community Backer ***

Re: QB Mac 2019 crashes constantly in Mac OS Sierra.

First thing: When CrashReport appears you can choose File->Quit or command-Q to quit it.  You don't have to wait for it to retrieve information, send in data, etc.  That should help somewhat.

 

If its crashing all the time there is either a problem with the data (and the steps for fixing that have been reported by FritzF) or you have some extension or system configuration that is conflicting.  You test that by rebooting your computer and holding down the shift key while it reboots. This disables third party extensions.  Once that is done see if QB crashes when you use it.  If it doesn't the problem is some extension or addition - these often appear in the bottom row of the Apple->System Preferences but not always (it could be hardware driver for instance).

 

 

Experienced Member

Re: QB Mac 2019 crashes constantly in Mac OS Sierra.

Hey, Intuit,

 

Why don't you fix the program so it stops crashing???    I am getting so tired of how inferior this product is.    I am a bookkeeper and use Quickbooks all the time.   It is far from a good program, but the Mac version is spectacularly awful   I just an hour of work.   I am so tired of the crashes, the poor design, the instability....If a program crashes every day, there is a problem.   Get your aact together and stop charging an arm and a leg for a really bad product.

QuickBooks Team

Re: QB Mac 2019 crashes constantly in Mac OS Sierra.

I hear you, yaeljen.

 

I know it can be really frustrating having to encounter this unexpected product behavior.

 

If you've already tried performing the recommended steps above, and the same thing happens, I suggest contacting our QuickBooks Desktop Support. They have more tools that can help further investigate why your QuickBooks for Mac keeps on crashing.

 

Here's how you can reach us:

  1. Click Help at the top menu and select QuickBooks Desktop Help.
  2. In the Have a Question? window, click Contact us.
  3. Enter the details of your concern and click Continue.
  4. Choose how you want to reach them and enter the needed information.​

You can also provide the link of this thread to our phone specialist so they can have a grasp of the steps you've done and continue with the other troubleshooting.

 

I'm with you this gets fixed. Should you have other concerns or need help while working with QuickBooks, please know that I'm always around to assist.